Global Quotes & Customer Service Lead

Fujifilm; Santa Ana (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

FUJIFILM Biosciences in Santa Ana, CA is seeking a Customer Service Lead to guide the service team, streamline quote processing, and support Sales and Marketing with pricing and order management for domestic and international customers.

The role involves overseeing monthly reports, coordinating with Product Managers, and ensuring on-time shipping documentation while upholding accuracy and customer satisfaction.

Qualifications

• High School Diploma is required.
• College experience preferred.

Responsibilities

• Receive, register and process new or renewed customer quotes promptly.
• Track quote activity on a public Excel spreadsheet.
• Distribute quote renewal worksheets to Territory Managers monthly.
• Provide pricing support for inside sales teams.
• Coordinate quotes entry with standing order processing by deadlines.
• Prepare documentation for shipping and exporting products outside the U.S.

Education

High School Diploma

College experience preferred

Job description

FUJIFILM Biosciences in Santa Ana, CA is seeking a Customer Service Lead to guide the service team, streamline quote processing, and support Sales and Marketing with pricing and order management for domestic and international customers.

The role involves overseeing monthly reports, coordinating with Product Managers, and ensuring on-time shipping documentation while upholding accuracy and customer satisfaction.