Global Customer Service Strategy Leader

FUJIFILM; United States; Remote; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Job summary

FUJIFILM Holdings America Corporation is seeking a Senior Manager of Global Customer Service to lead the customer service strategy for Digital Commerce. The role requires defining a global service model and ensuring a scalable customer experience across regions.

Ideal candidates will have 8-12 years of leadership experience in customer service, notably in eCommerce or digital platforms. Responsibilities include managing global CS performance metrics and ensuring compliance with data privacy standards while driving system optimizations.

Qualifications

• Minimum of 8 years in Customer Service leadership, preferably in eCommerce.
• Proven experience in global customer service organizations.
• Ability to connect CS performance to revenue and retention.

Responsibilities

• Define and execute the global customer service strategy.
• Establish a tiered support model for global operations.
• Manage performance across offshore and in-country teams.

Skills

Customer Service / CX leadership

D2C/eCommerce experience

Tiered support models

Offshore/vendor management

CS platforms (Intercom, Zendesk, Salesforce)

Business acumen

Experience with large strategic partners

Education

8–12+ years in Customer Service leadership

Job description

FUJIFILM Holdings America Corporation is seeking a Senior Manager of Global Customer Service to lead the customer service strategy for Digital Commerce. The role requires defining a global service model and ensuring a scalable customer experience across regions.

Ideal candidates will have 8-12 years of leadership experience in customer service, notably in eCommerce or digital platforms. Responsibilities include managing global CS performance metrics and ensuring compliance with data privacy standards while driving system optimizations.