Global Quality KAM for Auto OEMs - Customer Excellence Lead

Henkel Corporation; Madison Heights (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Henkel Corporation, in our Adhesive Technologies unit, seeks a dedicated Quality leader to serve as the primary quality representative for Global Key Accounts, ensuring customer expectations are understood and aligned with Henkel capabilities.

You will build trusted partnerships across customers and internal teams, deploy global quality requirements, lead CAPA actions, and drive cross-functional improvements to protect Henkel’s business and reputation.

Responsibilities

• Serve as the primary Quality representative for assigned Global Key Accounts, ensuring customer expectations are clearly understood, represented internally, and aligned with Henkel’s capabilities and strategic objectives.
• Build trusted partnerships with customers and internal stakeholders, including Global Business Managers, by driving performancereviews, aligning priorities, supporting new projects, and ensuring customer satisfaction.
• Deploy and govern customer-specific quality requirements globally, ensuring effective integration across operations, functions, APQP activities, and business change initiatives.
• Lead the resolution of critical customer quality issues, driving cross-functional and customer-facing teams through containment, root cause analysis, corrective and preventive actions (CAPA), and sustainable issue closure.
• Establish robust quality performance management systems, including reporting, KPI tracking, risk identification, escalation processes, and proactive communication to protect Henkel’s business and reputation.
• Drive continuous improvement and capability development, collaborating globally to strengthen quality competencies, standardize best practices, and enhance Henkel’s ability to meet current and future customer expectations.

Job description

Henkel Corporation, in our Adhesive Technologies unit, seeks a dedicated Quality leader to serve as the primary quality representative for Global Key Accounts, ensuring customer expectations are understood and aligned with Henkel capabilities.

You will build trusted partnerships across customers and internal teams, deploy global quality requirements, lead CAPA actions, and drive cross-functional improvements to protect Henkel’s business and reputation.