Global Quality Account Manager

Ciena; United States; On-site; USD 91,000 - 145,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

ESPP

EAP

Paid holidays

Paid time off

Job summary

Ciena, a global leader in high-speed connectivity, seeks a Quality Account Manager to collaborate with internal and external customers and Global Quality engineers. You will drive cross-functional teams to identify causes of customer-impacting issues and implement upstream preventive actions across hardware and software processes.

You will analyze customer results, partner with account teams, and report on metrics showing improvements in quality, while guiding QA procedures and participating in

Qualifications

• B.S. degree in Engineering or related technical field.
• Minimum 3 years of proven quality experience.
• Documented training and certifications desired.
• Ability to manage multiple projects with changing requirements.
• Comfortable presenting to internal/external executive stakeholders.
• Must be detail oriented, reliable and able to work in team or alone.
• Experience with finding the root cause of defects in a complex platform.
• Strong desire for a career path in Quality Engineering.
• Ability to perform statistical analysis and data interpretation.
• Proficient with Microsoft Office suite (PowerPoint, Excel, Teams, Power BI).

Responsibilities

• Analyzing and communicating customer results with the appropriate teams.
• Directly working with account teams and customers on customer needs.
• Monitoring and reporting metrics that track continuous improvements in quality.
• Creating a cross-functional, collaborative approach to addressing customer quality concerns.
• Recommending and implementing changes to quality assurance procedures.
• Participating in day-to-day quality activities, supporting the global customer base.
• Reviewing requirements with developers and other Quality engineers for consistency and accuracy.
• Participating in established test processes and methodologies.
• Working with departmental staff to achieve Quality objectives.
• Taking on other duties and special projects as needed.

Skills

Quality Engineering

Root Cause Analysis

Statistical Analysis

Cross-functional Collaboration

Stakeholder Presentation

Project Management

Data Interpretation

MS Office

Education

B.S. in Engineering

Tools

SQL

Salesforce

JIRA

Power BI

MS Office

Job description

Ciena, a global leader in high-speed connectivity, seeks a Quality Account Manager to collaborate with internal and external customers and Global Quality engineers. You will drive cross-functional teams to identify causes of customer-impacting issues and implement upstream preventive actions across hardware and software processes.

You will analyze customer results, partner with account teams, and report on metrics showing improvements in quality, while guiding QA procedures and participating in