Global Customer Quality Lead for Critical Power Solutions

OmniOn Power; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

OmniOn Power in Plano, TX is seeking a Customer Quality Manager to lead global customer-facing quality initiatives focusing on fiber infrastructure products. You will drive proactive quality management, resolve issues, and partner with Engineering, Manufacturing, Operations, and Supply Chain to sustain customer confidence throughout the product lifecycle.

You will manage escalations, supplier quality, audits, CAPA, and quality metrics (PPM, OTD, scorecards), ensuring compliance with ISO 9001,

Qualifications

• Bachelor’s degree in engineering, Quality, Manufacturing, or related field.
• 5+ years of experience in Quality Management, Customer Quality, Manufacturing Quality, or Supplier Quality.
• Experience managing customer complaints, corrective actions, and customer audits.
• Strong knowledge of quality management systems and continuous improvement methodologies.
• Proficient in Root Cause Analysis, 8D, FMEA, SPC, Control Plans, and CAPA processes.
• Knowledge of Quality Management System (QMS) requirements, including ISO 9001, with experience implementing and maintaining quality processes and procedures.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to lead cross-functional teams and influence organizational change.
• Strong analytical and problem-solving abilities.

Responsibilities

• Serve as the primary quality contact for customers.
• Lead complaint investigations using structured problem-solving methodologies (8D, DMAIC, Root Cause Analysis, etc.).
• Coordinate containment, corrective actions, and preventive actions (CAPA) to address customer quality concerns.
• Establish and maintain customer quality dashboards and reporting systems to track key performance indicators, including PPM, complaint trends, OTD, and customer scorecard performance.
• Collaborate with Operations, Manufacturing, Engineering, Supply Chain, Services, and Sales to resolve quality and delivery issues.
• Manage global Customer Quality Engineers to drive the resolution of critical customer issues, utilizing structured problem-solving methodologies.
• Manage customer audits and assessments.
• Manage warranty-related quality issues from receipt through resolution, conducting root cause analysis and implementing corrective actions to prevent recurrence.
• Launch Customer HyperCare programs, conducting customer and internal quarterly business reviews (QBRs), managing escalations, and reporting to leadership.
• Ensure compliance with customer-specific requirements and applicable quality standards (ISO 9001, TL9000, IATF 16949, or other industry standards as applicable).
• Analyze quality data to identify trends and drive continuous improvement initiatives.
• Support new product introductions by ensuring customer quality requirements are incorporated into quality planning activities.
• Lead escalation management for critical customer issues.
• Maintain a quality risk management framework, leveraging data analytics, lessons learned, and cross-functional collaboration to identify emerging risks and drive preventive actions.
• Prepare and present quality performance reports to customers and senior leadership.
• Partner with hyperscale and enterprise data center customers to define and achieve key quality and reliability requirements.
• Develop and mentor global Customer Quality teams through targeted training, knowledge sharing, and skill-building initiatives to strengthen customer quality performance and escalation management.

Skills

Quality Management

Root Cause Analysis

8D

FMEA

SPC

CAPA

Leadership

Cross-functional Collaboration

Analytical Thinking

Education

Bachelor's degree in engineering/quality

Job description

OmniOn Power in Plano, TX is seeking a Customer Quality Manager to lead global customer-facing quality initiatives focusing on fiber infrastructure products. You will drive proactive quality management, resolve issues, and partner with Engineering, Manufacturing, Operations, and Supply Chain to sustain customer confidence throughout the product lifecycle.

You will manage escalations, supplier quality, audits, CAPA, and quality metrics (PPM, OTD, scorecards), ensuring compliance with ISO 9001,