Global IT Quality Manager – Enterprise QMP Leader

CACI International Inc.; Reston (VA); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI International Inc. seeks a Quality Manager for the Global Mission Operations Support (GMOS) contract to lead quality strategy across a global IT services environment. You will guide a high‑performing team to ensure enterprise quality control, performance metrics, and governance align with DoS requirements.

The role emphasizes continuous improvement, ITSM practices, and executive‑level reporting while collaborating with government stakeholders and service delivery leadership.

Qualifications

• BA/BS degree with 13+ years of relevant experience.
• Active Secret clearance.
• Extensive experience developing, implementing, and managing enterprise Quality Management Programs (QMPs).
• Experience establishing and managing performance metrics, KPIs, SLAs, and quality standards.

Responsibilities

• Provides technical/management leadership for QMP development, implementation, and maintenance across global enterprise.
• Establishes enterprise quality standards ensuring services, deliverables, and performance outcomes meet Government requirements.
• Directs identification of operational services requiring Performance Management Metrics establishing continuous improvement methodology.
• Establishes enterprise performance metrics framework consistent with organizational objectives and compliance standards.
• Directs customer experience program strategy including surveys, NPS metrics, trend analysis, and improvement action plans.
• Establishes enterprise KMP strategy documenting SOPs, quality control procedures, and continuous improvement processes.
• Directs continuous improvement methodology implementation supporting continuous improvement cycles within operations.
• Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing.

Skills

Quality Management

Performance Metrics

IT Service Management

Leadership

Auditing

Education

Bachelor's degree

Tools

ITSM Tools

Quality Metrics Tools

Job description

CACI International Inc. seeks a Quality Manager for the Global Mission Operations Support (GMOS) contract to lead quality strategy across a global IT services environment. You will guide a high‑performing team to ensure enterprise quality control, performance metrics, and governance align with DoS requirements.

The role emphasizes continuous improvement, ITSM practices, and executive‑level reporting while collaborating with government stakeholders and service delivery leadership.