Global Programs & Operations Leader (Remote, CA)

TELUS Digital; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

TELUS Digital is seeking a Program/Operations Manager to own end-to-end data collection programs, overseeing financial performance, client engagement, and cross-functional execution from pre-sales through delivery. This role is remote from California with regular travel to program facilities and sites.

Candidate will manage staffing, budgets, and risk, while aligning Legal, TA, and Finance to ensure safety, compliance, and on-time execution in a fast-paced, high-stakes environment.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or related field.
• 3–5+ years managing large-scale onsite/field operations.
• Proven track record leading cross-functional teams and client-facing programs.
• Familiarity with PRINCE2, PMI, or similar PM methodologies.
• Strong financial ownership: forecasting, invoicing, and budgeting.

Responsibilities

• Own overall program performance including financial health and client satisfaction.
• Lead client syncs and on-site/virtual reviews.
• Develop dashboards and status reports for leadership and clients.
• Manage project teams with coaching and development.
• Ensure compliance and safety for onsite collection activities.
• Define hiring strategy for collectors across staffing models.

Skills

Global operations

Delivery leadership

Financial management

Cross-functional collaboration

Client relationship management

Education

Bachelor’s degree in Business/Engineering/Operations

Tools

PRINCE2

PMI

Job description

TELUS Digital is seeking a Program/Operations Manager to own end-to-end data collection programs, overseeing financial performance, client engagement, and cross-functional execution from pre-sales through delivery. This role is remote from California with regular travel to program facilities and sites.

Candidate will manage staffing, budgets, and risk, while aligning Legal, TA, and Finance to ensure safety, compliance, and on-time execution in a fast-paced, high-stakes environment.