Remote CCaaS Delivery Program Manager

TELUS Digital; Columbus (OH); On-site; USD 124,800 - 156,000; Full time

Job summary

TELUS Digital seeks a Program Manager, Delivery - CCaaS based in the United States to lead contact center technology programs. This remote or office-based role in Columbus requires strong leadership and excellent project management skills.

The ideal candidate will have over 7 years of relevant experience, driving end-to-end delivery across multiple locations. The position offers a competitive salary range and emphasizes a diverse and inclusive work environment.

Qualifications

• 7+ years in roles like Technical Project Manager or Program Manager.
• Experience with contact center solutions (e.g., Genesys, Amazon Connect).
• Strong financial tracking and resource management skills.

Responsibilities

• Lead delivery of contact center solutions, ensuring timely execution.
• Manage program governance and project plans.
• Communicate effectively with engineering teams and executives.

Skills

Software development experience

Contact center solutions

Financial acumen

Stakeholder management

Agile methodologies

AI tools adoption

Education

Program and delivery certifications (PMP, SAFe Agilist, etc.)

Job description

TELUS Digital seeks a Program Manager, Delivery - CCaaS based in the United States to lead contact center technology programs. This remote or office-based role in Columbus requires strong leadership and excellent project management skills.

The ideal candidate will have over 7 years of relevant experience, driving end-to-end delivery across multiple locations. The position offers a competitive salary range and emphasizes a diverse and inclusive work environment.