Global Program Manager: Lead Strategic Vault Deployments

Veeva Systems, Inc.; Madison (WI); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basic I n

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking an experienced Global Program Manager to lead its most strategic client initiatives across Vault R&D and Quality programs.

This role is customer-facing and requires experience guiding consulting engagements, ideally at a consulting firm or software vendor. As a leader in Professional Services, you will work with account teams to ensure successful delivery, define objectives, manage risks and escalations, and drive customer success throughout implementation and

Qualifications

• 12+ years in large-scale enterprise software program management.
• Consulting experience leading large, complex customers.
• Track record of delivering measurable business results with internal teams and partners.
• Experience in healthcare or life sciences technology strategy and roadmaps.
• Ability to influence executives with strong communication.
• Skills in problem resolution, negotiation, ambiguity handling, process design, and influencing without authority.
• Typical travel is 25%, but may be up to 50% based on client needs.

Responsibilities

• Lead the most strategic programs and ensure methodology is met while overseeing timeline, scope, resources, and quality.
• Drive customer success by managing risk, change, and escalation; ensure positive program impact.
• Own stakeholder management with customers to drive resolutions and align with the Veeva team for success.
• Coach and mentor project teams to foster a productive environment and employee success.
• Accountable for one or more Vault implementations in Clinical, Quality, Regulatory (RIM), or PV at strategic accounts.
• Energize teams and view challenges as opportunities to proactively manage solutions.
• Share knowledge with the GPM team to find improvement opportunities.
• Partner with IT and executives to define deployment, governance, and transformation roadmaps with post-deployment activities.
• Support implementation proposals and services contract negotiation.
• Coordinate Customer Success Manager activities to drive product value and adoption.

Skills

Program management

Consulting experience

Executive communication

Stakeholder management

Leadership

Change management

Risk management

Tools

Veeva Vault

SaaS implementations

Job description

Veeva Systems, Inc. is seeking an experienced Global Program Manager to lead its most strategic client initiatives across Vault R&D and Quality programs.

This role is customer-facing and requires experience guiding consulting engagements, ideally at a consulting firm or software vendor. As a leader in Professional Services, you will work with account teams to ensure successful delivery, define objectives, manage risks and escalations, and drive customer success throughout implementation and