Global Program Manager - Software Implementation

Veeva Systems; Madison (WI); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

Charitable giving program

Job summary

A leading software company is seeking a Global Program Manager to oversee strategic programs in Madison, Wisconsin. This role demands extensive enterprise software management experience and a strong capability to enhance customer success. The ideal candidate will thrive in a dynamic environment, engaging with clients and leading implementations across complex programs. Competitive compensation and flexible working arrangements are offered.

Qualifications

• 12+ years in large-scale enterprise software program management.
• Proven ability to lead large, complex customers.
• Experience in technology strategy and roadmap development.

Responsibilities

• Lead strategic programs and ensure adherence to implementation methodology.
• Drive customer success and manage risks effectively.
• Accountable for one or more global Vault implementations.

Skills

Leadership

Customer success management

Stakeholder management

Communication

Problem resolution

Job description

Overview

Global Program Manager - Software Implementation role at Veeva Systems. Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work from home or in the office. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].

The Role

Veeva is seeking an experienced Global Program Manager (GPM) to lead Veeva’s most strategic programs across its Development Cloud. This customer-facing role requires prior experience leading consulting engagements, ideally at a consulting firm or software vendor. As a leader within Veeva’s Professional Services organization, you will closely collaborate with Veeva's account leadership teams to ensure the successful delivery of Vault R&D and Quality programs, improve existing Veeva applications, and ensure overall Customer Success for these programs. The role requires a balance between the delivery of Professional Services implementation projects and ensuring strategic objectives are well-defined and achieved to promote the overall success of both customers and internal teams, both during implementation and beyond.

What You’ll Do

• Lead Veeva’s most strategic programs and ensure that implementation methodology is met while ensuring adherence to the timeline, scope, resources, and overall quality
• Drive customer success by ensuring appropriate risk management, change management, and escalation management and ensuring that all programs have a positive impact
• Own stakeholder management with customers to drive resolutions and serve as part of the Veeva team and partner network in a customer-centric environment to ensure we influence and lead the customers to support their success throughout and beyond implementation
• Serve as a leader and have productive working relationships with the project team to coach and mentor them to create an environment to ensure employee success
• Accountable for one or more global Vault implementations in Clinical, Quality, Regulatory (RIM), or Safety (PV) at our strategic accounts
• Energizes the teams around them and recognizes challenges as opportunities to proactively manage solution
• Support the GPM team to actively share knowledge and resources to find ways to improve
• Partners deeply with IT and business executives to define deployment, governance, and transformation roadmap and plan for the future with post-deployment activities, including Product Support and Customer Success, as well as ongoing conversations with Product Management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption

Requirements

• 12+ years in large-scale enterprise software program management
• Consulting experience with proven ability to lead large, complex customers
• Track record of success leading internal teams and partners to deliver measurable business results
• Experience in technology strategy and roadmap development for enterprise customers in healthcare or life sciences
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level with strong communication
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Typical travel is 25%, but may be up to 50% based on customer requirements

Nice to Have

• Direct experience with the Pharmaceutical R&D space with a priority on Clinical, Regulatory (RIM), and Pharmacovigilance (PV)
• Veeva Vault implementation experience
• Software as a Service implementation experience in GxP space

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary within the range above or below based on experience and location. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.