Global Program Manager

Ladders; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

Ladders is seeking a Global Program Manager to lead post-sale enterprise programs in the Pharmaceuticals & Biotech space. You will drive governance, adoption, and long-term value by partnering with customer leaders, delivery teams, and commercial stakeholders from kickoff to adoption.

Remote position for US-based candidates; compensation is $125,000–$150,000 annually. You will bridge Professional Services, Customer Success, Account teams, and Product Management in a fast-paced, matrixed

Qualifications

• 10+ years of client-facing implementation or program leadership experience in Life Sciences/Biotech.
• Engage with senior-level stakeholders including C-suite.
• Proven ability to lead large cross-functional teams to drive transformational change.
• Experience managing multi-workstream enterprise SaaS deployments, including project budgeting & reporting.

Responsibilities

• Oversee post-sale activities for enterprise customers, ensuring seamless implementation and support.
• Develop and execute governance, change management, and success plans with customer leaders.
• Act as a diplomatic partner to enhance customer experience and drive urgency in service delivery.
• Collaborate with enterprise account executives to grow customer accounts and ensure satisfaction.
• Support the creation of customer experience proposals leveraging subject matter expertise.
• Coordinate Professional Services and Customer Success activities to maximize customer value and advocacy.
• Engage with Product Management to align customer needs with product development.

Skills

Client-facing leadership

Program management

Stakeholder engagement

Cross-functional leadership

SaaS deployment experience

Education

Bachelor's or advanced degree in Life Sciences

Tools

Enterprise SaaS

Job description

For our client, we are seeking a Global Program Manager to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will oversee complex post-sale programs for enterprise customers, ensuring implementations, governance, and success planning are executed smoothly from kickoff through adoption. The position partners closely with customer leaders, internal delivery teams, and commercial stakeholders to drive customer satisfaction, urgency, and long-term value. It also serves as a key bridge between Professional Services, Customer Success, Account teams, and Product Management in a fast-paced, matrixed environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $125,000 – $150,000 annually

Responsibilities

• Oversee post-sale activities for enterprise customers, ensuring seamless implementation and support
• Develop and execute governance, change management, and success plans in partnership with customer leaders
• Act as a diplomatic partner to enhance customer experience and drive urgency in service delivery
• Collaborate with enterprise account executives to grow customer accounts and ensure satisfaction
• Support the creation of customer experience proposals leveraging subject matter expertise
• Coordinate Professional Services and Customer Success activities to maximize customer value and advocacy
• Engage with Product Management to align customer needs with product development

Qualifications

• 10+ years of client-facing implementation or program leadership experience, preferably in Life Sciences or Biotechnology
• Deep understanding of R&D processes and scientific concepts, with the ability to engage with senior-level stakeholders
• Proven track record of leading large cross-functional teams to deliver transformational change
• Experience managing multi-workstream enterprise SaaS deployments, including project financials and reporting
• Strong interpersonal skills with experience presenting to C-suite executives
• Ability to thrive in a fast-paced, matrixed environment with accountability without authority
• BS or advanced degree in a relevant life science field preferred

Benefits

• Flexible hybrid work arrangement with in-office collaboration three days a week
• Opportunity to mentor and coach cross-functional teams
• Engagement with top-tier biopharma companies, enhancing professional growth
• Contribution to a profitable services business without compromising quality

Our client is an equal opportunity employer.