Global Program Delivery Director

JLL; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

JLL seeks a Program Manager to drive standardized service delivery, risk mitigation, and client partnership management across 30+ global projects. You will implement playbooks, supervise performance metrics, and align cross-functional teams to achieve strategic objectives.

The role requires strong organizational, communication, and stakeholder management skills, with experience in highly regulated or complex environments. Visa sponsorship is not provided.

Qualifications

• Experience driving change management plans for new or transformed services.
• Strong interpersonal and problem-solving abilities.
• Excellent organizational skills and ability to prioritize in a fast-paced environment.
• Hands-on approach with attention to detail and ownership.
• Proven history of interacting with stakeholders at all levels and building relationships.
• Excellent verbal and written communication and presentation skills.
• Proven track record of delivering excellent internal and external customer service.
• Knowledge of standard business and accounting practices.
• Advanced computer skills with emphasis on Smartsheet and data analysis.
• Ability to manage multiple projects simultaneously.
• Proven ability to influence customers and build relationships.

Responsibilities

• Realize standardized, consistent service delivery with clear roles and risk mitigation.
• Develop, build, and implement standardized processes, playbooks, tools, and resources.
• Develop methodologies, tools, and processes to manage client partnerships.
• Oversee management routines to track account performance and metrics.
• Own program goals; set objectives and drive completion with the team.
• Comply with all JLL policies and ethics.
• Proactively manage programs following client processes and KPIs for satisfaction and performance.
• Manage 30+ global projects; document schedules and impacts.
• Manage risk throughout project lifecycles and provide green solutions.
• Document risk, mitigate plans, and report on resolution.
• Provide status updates for monthly executive reporting.
• Create and manage project budgets and approvals.
• Manage high-level financial health throughout the lifecycle.
• Lead weekly deployment calls for status updates.
• Support creation of business requirement documents.

Skills

Change management

Stakeholder management

Organizational skills

Attention to detail

Communication skills

Customer service

Accounting practices

Smartsheet

Data analysis

Project management

Risk management

Relationship building

Tools

Smartsheet

Job description

JLL seeks a Program Manager to drive standardized service delivery, risk mitigation, and client partnership management across 30+ global projects. You will implement playbooks, supervise performance metrics, and align cross-functional teams to achieve strategic objectives.

The role requires strong organizational, communication, and stakeholder management skills, with experience in highly regulated or complex environments. Visa sponsorship is not provided.