Director, PDS Projects

JLL; Seattle (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

JLL in Seattle, WA is seeking a Program Manager to support standardized service delivery, risk mitigation, and client partnerships across multiple global projects. You will develop and oversee processes, playbooks, and routines, and report on schedules, budgets, and performance metrics with cross-functional teams.

The role emphasizes change management, stakeholder engagement, and strong communication in a fast-paced, regulated environment.

Qualifications

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong interpersonal skills and problem-solving ability.
• Strong organizational skills and capacity to prioritize in a fast-paced environment.
• Hands-on approach with attention to detail and ownership.
• Proven history of interacting with multiple stakeholders at all levels.

Responsibilities

• Support a purposeful environment to realize standardized service delivery and clear roles.
• Develop, build, and implement standardized processes, playbooks, tools, and resources.
• Develop and implement methodologies and processes to manage client partnership.
• Oversee management routines to track account performance and metrics.
• Own program goals, set objectives, and coordinate with teams to achieve them.
• Comply with all JLL policies and procedures.

Skills

Change management

Interpersonal skills

Organizational skills

Attention to detail

Stakeholder management

Communication skills

Customer service

Data analysis

Tools

Smartsheet

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Principal Responsibilities:

• Support a purposeful environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.
• Develop, build, and/or implement standardized processes, playbooks, tools, and resources.
• Develop, build, and/or implement methodologies, tools, and processes to manage the client partnership.
• Develop and oversee management routines to manage account performance and performance metrics.
• Take ownership of program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.

• Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.

Program Specific Responsibilities

• Manage, update and report on 30+ global projects and associated project schedules. Document and report on schedule changes and associated impacts.
• Manage risk throughout the project lifecycle and provide path to green solutions.
• Document risk, develop risk mitigation plans, and report regularly on risk resolution.
• Provide status updates for monthly executive level reporting.
• Create and manage project specific budgets and approvals.
• Manage high level financial health throughout the project lifecycle.
• Lead weekly deployment calls to gather status updates and progress.
• Support the creation of business requirement documents.

Required Knowledge, Skills, and Abilities:

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong interpersonal skills and problem-solving ability.
• Strong organizational skills and capacity to prioritize and elevate in a complex, fast paced environment.
• Hands on approach, show attention to detail and ownership.
• Proven history of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
• Excellent verbal/written communication and presentation skills.
• Proven record of providing excellent internal and external customer service.
• Knowledge of standard business and accounting practices.
• Advanced computer skills with emphasis on Smartsheet and possess the ability to analyze data.

• Strong organizational, management, and supervisory skills.
• Experience working on highly regulated projects and/or highly regulated project delivery environments.
• Ability to work on multiple projects at the same time.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.