Global Production Ops & Reliability Executive

Everbridge; United States; On-site; USD 195,000 - 270,000; Full time

Job summary

Everbridge, a leading Critical Event Management software provider, seeks a visionary leader to drive global production operations and reliability across its cloud-native SaaS platform. You will helm SRE and DRE teams, ensuring scalability, security, and resilience at a worldwide scale.

Reporting to the CTO, you will define strategy, establish SLOs, incident governance, disaster recovery plans, and collaborate with Engineering, Product, Security, and Customer Success to embed reliability into the

Qualifications

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
• Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.
• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.
• Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.
• Demonstrated success building and leading high-performing global engineering and operations teams.
• Excellent executive communication, stakeholder management, and cross-functional leadership skills.

Responsibilities

• Define and execute Everbridge's global production operations and reliability strategy.
• Lead and develop high-performing global SRE and DRE teams responsible for platform reliability and operational engineering.
• Own the operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.
• Establish best practices for service reliability, including SLOs, error budgets, production readiness, capacity planning, observability, and automation.
• Drive incident management, change governance, release management, and post-incident reviews to improve platform stability.
• Lead disaster recovery planning, resilience testing, business continuity across global production environments.
• Partner with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into SDLC.
• Champion automation and cloud-native engineering practices to enhance efficiency and performance.
• Provide executive leadership and reporting on operational health and incidents.

Skills

SRE leadership

Global production ops

Cloud infrastructure

Platform engineering

Executive communication

Stakeholder management

CI/CD & IaC

Tools

AWS

Kubernetes

Cloud-native architectures

Distributed systems

Job description

Everbridge, a leading Critical Event Management software provider, seeks a visionary leader to drive global production operations and reliability across its cloud-native SaaS platform. You will helm SRE and DRE teams, ensuring scalability, security, and resilience at a worldwide scale.

Reporting to the CTO, you will define strategy, establish SLOs, incident governance, disaster recovery plans, and collaborate with Engineering, Product, Security, and Customer Success to embed reliability into the