Senior Production Reliability Engineer

mtb

Buffalo (NY)

On-site

USD 110,000 - 150,000

Full time

2 days ago

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Job summary

mtb is seeking a Technical Engineer to lead production support and reliability engineering for critical business applications. You will apply SRE practices, observability, automation, and cloud operations to improve resilience, reduce toil, and accelerate incident resolution.

You will partner with engineering, security, product, and vendor teams to design proactive reliability strategies, implement automated diagnostics, and evolve runbooks and knowledge resources for rapid recovery and stable

Qualifications

Senior production support and reliability engineering experience.
Experience with observability, automation, cloud operations, and incident management.
Familiarity with AI-assisted operations.
Ability to reduce toil and improve platform reliability.

Responsibilities

Serve as technical escalation point for critical incidents.
Lead troubleshooting and root cause analysis across applications and infrastructure.
Coordinate incident response with multiple teams.
Restore service quickly and implement long-term fixes.
Participate in disaster recovery and business continuity testing.
Design and optimize monitoring, alerting, and observability.
Develop automation scripts and IaC to improve reliability.
Create runbooks and knowledge management content.