Global Production & Reliability Leader

Everbridge; Northern (KY); Hybrid; USD 195,000 - 270,000; Full time

Job summary

Everbridge seeks a Vice President, Global Production Operations & Reliability to lead strategy and execution for a cloud-native SaaS platform. Reporting to the CTO, this role ensures reliability, scalability, security, and operational excellence across global production systems.

You will head global SRE and DRE teams, drive incident management, DR planning, and capacity planning, and collaborate with Engineering, Security, and Customer Success to embed reliability in the software lifecycle.

Qualifications

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles.
• Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms.
• Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments.
• Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code.
• Demonstrated success building and leading high-performing global engineering and operations teams.
• Excellent executive communication, stakeholder management, and cross-functional leadership skills.

Responsibilities

• Define and execute Everbridge's global production operations and reliability strategy.
• Lead and develop high-performing global SRE and DRE teams responsible for platform reliability and operational engineering.
• Own the operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance.
• Establish best practices for service reliability, including SLOs, error budgets, production readiness, capacity planning, observability, and operational automation.
• Drive disciplined incident management, change governance, release management, and post-incident reviews to continuously improve platform stability and reduce operational risk.
• Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments.
• Partner with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the SDLC and improve customer outcomes.
• Champion automation, cloud-native engineering practices, and continuous improvement to enhance operational efficiency and platform performance.
• Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives.

Skills

SRE leadership

Cloud infrastructure

Platform engineering

SRE

Leadership

Executive communication

Tools

AWS

Kubernetes

Cloud-native architectures

CI/CD

Infrastructure as Code

Job description

Everbridge seeks a Vice President, Global Production Operations & Reliability to lead strategy and execution for a cloud-native SaaS platform. Reporting to the CTO, this role ensures reliability, scalability, security, and operational excellence across global production systems.

You will head global SRE and DRE teams, drive incident management, DR planning, and capacity planning, and collaborate with Engineering, Security, and Customer Success to embed reliability in the software lifecycle.