Global Product Support Leader (IBD300)

Veeco Instruments Inc.; San Jose (CA); Presencial; USD 144 000 - 192 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Resumo da oferta

Veeco Instruments Inc. is seeking a Global Product Support Manager to lead the Technical Product Support (TPS) group for the IBD300 line in San Jose, CA and Plainview, NY. You will mentor engineers, coordinate with Engineering, Field Service, Marketing, and Operations to ensure top-tier customer satisfaction.

The role requires strong technical leadership, a hands-on approach for field issues, and travel up to 30-50% to support customers globally.

Qualificações

• Bachelor’s degree in a technical discipline and 8+ years in technical support or engineering.
• Experience managing, supervising, or leading technical teams; MS/PhD preferred.
• Experience with vacuum tools.

Responsabilidades

• Provide leadership and supervision to engineers in the Technical Product Support group.
• Work directly with customers to integrate Veeco hardware and software.
• Support field service teams and onsite personnel as needed.
• Lead cross-functional teams to resolve equipment and customer issues.
• Improve service quality through metrics and continuous improvements.

Conhecimentos

Technical leadership

Customer support

Windows debugging

Equipment controls

Data analysis

English communication

Formação académica

Bachelor’s degree in a technical discipline

MS or PhD preferred

Descrição da oferta de emprego

Veeco Instruments Inc. is seeking a Global Product Support Manager to lead the Technical Product Support (TPS) group for the IBD300 line in San Jose, CA and Plainview, NY. You will mentor engineers, coordinate with Engineering, Field Service, Marketing, and Operations to ensure top-tier customer satisfaction.

The role requires strong technical leadership, a hands-on approach for field issues, and travel up to 30-50% to support customers globally.