Global Print Solutions & Partner Success Lead

HP; Vancouver (WA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous time off policies including 4

11 paid holidays

Flexible paid vacation and sick leave

Job summary

HP is seeking an Enterprise Print Partner Success Manager to strategically develop and govern product support portfolios across their lifecycle, aligning with pricing and ensuring seamless service delivery. The role collaborates globally to implement innovative services and improve business performance.

It requires strong experience in service business management and the ability to mentor staff while managing SLAs and customer engagement across regions.

Qualifications

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience in service business management, delivery, solution architecting, business planning, or related field.

Responsibilities

• Takes charge of planning of product support or solution portfolios throughout their lifecycle, ensuring alignment with pricing strategies and seamless end-to-end service delivery.
• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs.
• Contributes insights based on service data to drive increased sales opportunities and data-driven growth.
• Represents services within product or portfolio core teams and integrates service requirements into product development stages.
• Conducts thorough business analysis, identifies root causes, and recommends solutions to improve performance.
• Leverages technical and business acumen to lead cross-functional initiatives with impact on the services business.
• Establishes, implements, and manages service level agreements for quality delivery.
• Prepares marketing materials to support key customer account teams.
• Applies advanced subject matter knowledge to lead projects and guide policy development.
• Develops productive internal/external relationships and mentors junior staff.

Skills

Agile Methodology

Analytics

Business Development

Business Strategies

CRM

Data Analysis

Digital Marketing

Go-to-Market

KPIs

Market Research

Marketing

Marketing Strategies

New Product Development

Product Management

Product Marketing

Product Strategy

Project Management

Thought Leadership

Value Propositions

Education

Four-year or Graduate Degree in Business Administration, or related discipline

Job description

HP is seeking an Enterprise Print Partner Success Manager to strategically develop and govern product support portfolios across their lifecycle, aligning with pricing and ensuring seamless service delivery. The role collaborates globally to implement innovative services and improve business performance.

It requires strong experience in service business management and the ability to mentor staff while managing SLAs and customer engagement across regions.