Global Platform Reliability Leader

Dale Workforce Solutions; Berwyn (PA); On-site; USD 180,000 - 280,000; Full time

Job summary

Dale Workforce Solutions seeks an experienced Infrastructure Platform Leader to drive reliability, scalability, and compliance for global enterprise computing platforms including cloud, data centers, and shared services.

You will lead global operations teams and MSPs, shape platform strategy, and partner with security, architecture, and ERP teams to deliver secure, compliant, and highly available services.

Qualifications

• BS in Computer Science/Engineering; MS or MBA preferred.
• 15+ years IT infrastructure and operations.
• 7+ years in global leadership roles.
• Experience managing hybrid cloud environments.
• Strong background in regulated environments (defense, aerospace, energy, or medical).
• Proven track record of service delivery excellence, vendor management, and global team leadership.

Responsibilities

• Define and execute the global Platform Operations strategy covering compute, storage, cloud, database, backup, monitoring, and automation.
• Establish and maintain operating models, SLOs/SLAs, and governance frameworks aligned to ITIL and service reliability principles.
• Partner with Enterprise Architecture, Cybersecurity, and Application Development to design resilient, scalable, and compliant platform services.
• Lead operational readiness for new platforms and projects, including M&A integrations and global rollouts.
• Oversee operations of hybrid computing environments across data centers, Azure/AWS clouds, and edge/plant locations.
• Manage core infrastructure services: servers, virtualization, storage, backup/recovery, DNS/DHCP, and monitoring.
• Define and maintain cloud landing zones, identity integration, and platform guardrails in partnership with Security and Architecture.
• Drive infrastructure‑as‑code (IaC), automation, and self‑service provisioning to increase agility and reduce operational burden.
• Partner with Network and Security teams to ensure secure connectivity and resilience.
• Ensure reliability and performance of enterprise platforms including ERP (SAP/Oracle), MES/PLM, CRM, data lake/warehouse, and business applications.
• Oversee database operations (SQL, Oracle, PostgreSQL, cloud‑native DBs) including backup, recovery, patching, and performance optimization.
• Establish platform lifecycle management, patch cadence, and upgrade programs aligned with vendor roadmaps.
• Build and lead a Platform Reliability Engineering (PRE) or Site Reliability Engineering (SRE) function focused on proactive monitoring, automation, and resilience.
• Implement enterprise monitoring, observability, and event management tools (e.g., Splunk, ServiceNow, Datadog, Azure Monitor, Dynatrace).
• Drive automation for provisioning, patching, and incident response; leverage AI/ML for predictive operations (AIOps).
• Develop KPIs for service uptime, incident resolution, and change success rates; deliver continuous improvement against targets.
• Partner with the CISO to enforce secure configurations, patch management, and vulnerability remediation across all platforms.
• Ensure operational compliance with SOX ITGC, NIST 800-171, CMMC, DFARS, ITAR/EAR, and ISO 27001 requirements.
• Maintain documented processes for audit readiness, evidence collection, and control testing.
• Lead disaster recovery and business continuity planning for critical platforms and support disaster recovery and business continuity plans for business unit based services.
• Lead global teams delivering platform operations 24x7.
• Manage vendor relationships and service delivery performance across cloud, hosting, and MSP providers.
• Own operating budgets for compute, storage, cloud consumption, and platform services; drive FinOps and cost transparency initiatives.
• Foster a culture of ownership, accountability, and technical excellence within the global operations team.

Skills

Strategic leadership

Executive stakeholder management

Strong communication

FinOps / cost optimization

Regulatory compliance understanding

Education

BS in Computer Science/Engineering/Information Systems

MS or MBA preferred

Tools

Azure

AWS

VMware

Datadog

Splunk

ServiceNow

ITIL v4

CISM

CISSP

Job description

Dale Workforce Solutions seeks an experienced Infrastructure Platform Leader to drive reliability, scalability, and compliance for global enterprise computing platforms including cloud, data centers, and shared services.

You will lead global operations teams and MSPs, shape platform strategy, and partner with security, architecture, and ERP teams to deliver secure, compliant, and highly available services.