Global Platform Ops Lead: Vendor Relations & Roadmap

ingrammicro; Buffalo (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Ingram Micro seeks a Senior Global Platform Operations Manager to own the operational relationship with top strategic vendors on Xvantage™, coordinating with Global Platform Group and regional teams. You will drive the end‑to‑end vendor experience, identify automation opportunities, and shape the roadmap with BRDs for platform features.

The role requires 8+ years in vendor/partner operations or program management, strong governance and cross‑functional collaboration skills, and a PMP/CAPM/

Qualifications

• Bachelor's degree or equivalent required.
• 8+ years of functional experience including 5+ years in vendor/partner operations or program management.
• Proven track record managing external vendor relationships and driving cross‑regional outcomes.
• Preferred: Project/program management certifications (PMP®, CAPM®, PMI-ACP).

Responsibilities

• Own the operational relationship with assigned top vendors and serve as the single point of accountability for vendor experience on Xvantage™.
• Align engagement to top strategic vendors and evolving priorities to maximize business impact.
• Master each vendor's go‑to‑market strategy at regional/global levels to inform engagement plans.
• Assess current vendor experience and define a target‑state trajectory as the business evolves.
• Drive the collective Vendor + Ingram Micro roadmap and refine BRDs for platform features and Navigator requests.
• Identify opportunities to drive automation and improve the vendor and associate experience.
• Lead quarterly business reviews (QBRs) and regular operational reviews with vendors and leadership.
• Coordinate internal alignments across country, regional, and global teams to present a unified voice to vendors.

Skills

Vendor Management

Platform Operations

Stakeholder Management

PM Certification

Education

Bachelor's degree

Job description

Ingram Micro seeks a Senior Global Platform Operations Manager to own the operational relationship with top strategic vendors on Xvantage™, coordinating with Global Platform Group and regional teams. You will drive the end‑to‑end vendor experience, identify automation opportunities, and shape the roadmap with BRDs for platform features.

The role requires 8+ years in vendor/partner operations or program management, strong governance and cross‑functional collaboration skills, and a PMP/CAPM/