Global Platform Operations & Vendor Strategy Lead

Ingram Micro Inc in; Buffalo (NY); On-site; USD 106,000 - 179,000; Full time

Job summary

Ingram Micro Inc is seeking a Sr Platform Operations Manager (Finance) to own the operational relationship with top strategic platform vendors on Xvantage, driving end-to-end vendor experience and roadmap alignment across global, regional, and country teams.

The role requires 8+ years of experience in vendor/partner operations or program management, with strong skills in GTM strategy, BRD ownership, and cross-functional leadership.

Qualifications

• Bachelor's degree (or equivalent combination of education and experience) required.
• Demonstrated track record of managing external partner or vendor relationships and driving operational outcomes across global, regional, and country teams.
• Active project or program management certification such as PMP, CAPM, PMI-ACP, or equivalent preferred.

Responsibilities

• Own the operational relationship with assigned strategic vendors, serving as the single point of operational accountability for the vendor experience on Xvantage.
• Align engagement to the top 12 strategic vendors and their evolving priorities, focusing effort where it delivers the greatest business impact.
• Master each vendor's go-to-market strategy at regional and global levels to inform engagement plans and platform priorities.
• Assess the current vendor experience and define the target-state experience trajectory as the business evolves.
• Drive the collective Vendor + Ingram Micro roadmap and influence what vendors build; maintain roadmap tracking with clear visibility for all stakeholders.
• Own and refine business requirements and BRDs for platform features and Navigator functionality requests.
• Identify immediate opportunities to drive automation and leverage the platform to improve the vendor and associate experience.
• Drive progress and onboarding for functionality already available, in collaboration with the GPB Success Team.
• Align country, regional, and global teams so the organization speaks with one voice to each vendor.
• Run internal alignment sessions and direct calls with vendor contacts (global call coordination).
• Own, update, and maintain the executive vendor cards for assigned vendors.
• Represent the organization at key vendor events and industry engagements.
• Define and report success metrics and KPIs that quantify engagement progress and demonstrate continuous, measurable value.
• Lead quarterly business reviews (QBRs) and regular operational reviews with vendors and leadership.
• Serve as the escalation point for operational issues, driving resolution across cross-functional teams.

Skills

Vendor management

GTM fluency

Requirements definition

Operational mindset

Communication & presentation

Project & program management

Platform & ecosystem understanding

Education

Bachelor's degree

Tools

Microsoft 365

Jira

Confluence

Power Apps

Job description

Ingram Micro Inc is seeking a Sr Platform Operations Manager (Finance) to own the operational relationship with top strategic platform vendors on Xvantage, driving end-to-end vendor experience and roadmap alignment across global, regional, and country teams.

The role requires 8+ years of experience in vendor/partner operations or program management, with strong skills in GTM strategy, BRD ownership, and cross-functional leadership.