Global People Services Director | AI-Driven HR

Presidio, Inc.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Presidio is seeking a Director, Global People Services to helm a scalable, global HR service delivery organization spanning employee support, lifecycle administration, and benefits and leave administration.

The role focuses on leveraging AI to build Tier 0 self-service and Tier 1 support, with escalation to Tier 2 via AI-assisted triage, while preserving local expertise and continuity across regions.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 10+ years of equivalent relevant experience.
• Progressive experience leading HR operations, employee services, shared services, or an HR service center in a complex, multi-country organization.
• Strong knowledge of employee lifecycle processes, case management, knowledge management, HR systems, data controls, and service metrics.
• Experience managing vendors, cross-functional initiatives, process documentation, and operational controls.
• Strong analytical, communication, stakeholder management, and change leadership skills.

Responsibilities

• Lead global employee service delivery across HR Services, Employee Lifecycle, and Benefits/Leave teams.
• Design and build AI-enabled Tier 0 self-service and Tier 1 triage with escalation to Tier 2.
• Oversee timely and accurate employee data changes, onboarding, offboarding, transfers, promotions, and I-9 compliance.
• Coordinate benefits and leave administration in partnership with Total Rewards, vendors, and local specialists.
• Drive the FY27 service transition with clear ownership, controls, and uninterrupted service.
• Strengthen procedures, privacy controls, and audit-ready documentation across regions.
• Improve service performance through data-driven analysis and expanded self-service content.
• Collaborate with Payroll, HR Tech, People Analytics, and regional HR teams to optimize workflows.
• Lead change management and stakeholder engagement to drive adoption and outcomes.

Skills

HR Operations

Employee Services

Shared Services

HR Systems

Data & Privacy

Change Leadership

Education

Bachelor's degree in HR/Business

Job description

Presidio is seeking a Director, Global People Services to helm a scalable, global HR service delivery organization spanning employee support, lifecycle administration, and benefits and leave administration.

The role focuses on leveraging AI to build Tier 0 self-service and Tier 1 support, with escalation to Tier 2 via AI-assisted triage, while preserving local expertise and continuity across regions.