Remote Director, Global People Services

Presidio; United States; Remoto; USD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Presidio is seeking a Director, Global People Services to lead a scalable global HR service delivery organization spanning employee support, lifecycle administration, and benefits/leave administration. This leader will use AI to build Tier 0 self-service and Tier 1 support, enabling seamless escalation to Tier 2 with AI-assisted triage and routing to specialists.

The role reports into the HR leadership and requires 10+ years in HR operations and global service delivery.

Competenze

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 10+ years of progressive HR operations or HR service delivery experience.
• Experience building and leading global HR service models and centers.
• Strong knowledge of employee lifecycle processes, case management, and HR systems.
• Experience managing vendors and cross-functional initiatives.
• Data-driven mindset with strong analytical and communication skills.

Mansioni

• Lead global employee service delivery across HR Services, Employee Lifecycle, and Benefits/Leave.
• Design AI-enabled Tier 0 self-service and Tier 1/2 escalation with governance and privacy safeguards.
• Oversee employee data changes, onboarding/offboarding, transfers, and job changes.
• Coordinate benefits and leave administration with Total Rewards and vendors.
• Drive the FY27 service transition with clear ownership and continuity.
• Strengthen procedures, privacy controls, audit readiness and compliance across regions.
• Improve service performance using data, feedback, and self-service expansion.
• Partner with Payroll, HR Technology, People Analytics and regional HR teams on data quality and end-to-end processes.
• Lead change management and stakeholder engagement across the organization.

Conoscenze

HR operations

Employee services

Vendor management

Leadership

Change leadership

Data analytics

Cross-functional collaboration

Formazione

Bachelor’s degree in HR/Business

Strumenti

HRIS

Descrizione del lavoro

Presidio is seeking a Director, Global People Services to lead a scalable global HR service delivery organization spanning employee support, lifecycle administration, and benefits/leave administration. This leader will use AI to build Tier 0 self-service and Tier 1 support, enabling seamless escalation to Tier 2 with AI-assisted triage and routing to specialists.

The role reports into the HR leadership and requires 10+ years in HR operations and global service delivery.