Global People Ops Director AI-Enabled Transformation

Shield AI; San Mateo (CA); On-site; USD 216,000 - 380,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI is seeking a Sr. Director of People Operations to shape and scale our People Operations function as we grow.

You will lead strategic transformation, drive AI-enabled service delivery, and partner with HR, Payroll, Finance, IT, Legal and business leaders to create a high-performing, compliant organization that delivers a superior employee experience. You will own end-to-end workforce lifecycle processes, establish governance and data quality standards, and guide change management across

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 15+ years of progressive HR or People Operations experience in complex or high-growth environments.
• 7+ years leading People Operations or HR Shared Services teams.
• Experience designing and scaling shared services and service delivery models.
• Proven track record of operational transformation, including automation and AI-enabled solutions.

Responsibilities

• Define and execute a unified People Operations vision, operating model, and multi-year roadmap across hiring, onboarding and lifecycle operations.
• Lead day-to-day operations ensuring high-quality service delivery across the employee lifecycle.
• Scale the People Operations function with accountable leadership for team performance and outcomes.
• Establish structure, capacity planning, KPIs, and rhythms to support hiring velocity and onboarding effectiveness.
• Serve as strategic advisor to executives on workforce operations and AI enablement.
• Transform to a self-service-first, AI-enabled support model with automation and digital channels.

Skills

Leadership

Strategic vision

Operational excellence

Data governance

Stakeholder management

Automation & AI familiarity

Education

Bachelor’s degree in HR/Business

Master’s degree or MBA (preferred)

Tools

UKG

Ashby

Jira Service Management

Job description

Shield AI is seeking a Sr. Director of People Operations to shape and scale our People Operations function as we grow.

You will lead strategic transformation, drive AI-enabled service delivery, and partner with HR, Payroll, Finance, IT, Legal and business leaders to create a high-performing, compliant organization that delivers a superior employee experience. You will own end-to-end workforce lifecycle processes, establish governance and data quality standards, and guide change management across