Global People Operations Leader

LaunchDarkly Group; United States; On-site; USD 163,000 - 224,000; Full time

Benefits offered by this job

RSUs

Health Insurance

Vision Insurance

Dental Insurance

Mental Health Benefits

Job summary

LaunchDarkly is seeking a Director, People Operations to lead the operating model and continuous improvement of People Operations and Talent Acquisition across the employee and candidate lifecycles.

Reporting to the Senior Director, you will oversee global People Operations, employee and candidate experience, and governance, partnering with Legal and other teams to ensure compliant, scalable processes and trusted operations.

Responsibilities

• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
• Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
• Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
• Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.
• Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy.
• Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations.
• Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk.

Job description

LaunchDarkly is seeking a Director, People Operations to lead the operating model and continuous improvement of People Operations and Talent Acquisition across the employee and candidate lifecycles.

Reporting to the Senior Director, you will oversee global People Operations, employee and candidate experience, and governance, partnering with Legal and other teams to ensure compliant, scalable processes and trusted operations.