Director, People Operations

Justremote; United States; Remote; USD 163,000 - 263,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Health, vision, and dental insurance

Mental health benefits

Job summary

LaunchDarkly seeks a thoughtful, service-oriented leader to establish and scale the People Operations and Talent Acquisition Operations across the employee lifecycle. You will own service standards, escalation paths, and ownership models to ensure consistent experiences for employees worldwide.

The role partners with HRBPs, Finance, Legal, IT, and external vendors to drive improvements, data governance, and efficient processes, while aligning with executive planning and strategic priorities.

Qualifications

• Thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
• Ability to create clarity in complex environments.
• Understanding of connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.

Responsibilities

• Establish the global People Operations operating model across the employee lifecycle.
• Manage activities of the People Operations and Talent Acquisition Operations teams.
• Establish service standards, escalation paths, operating rhythms, and ownership models.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, and background checks.

Skills

People leadership

Operational discipline

Stakeholder management

Root-cause analysis

Change management

Job description

About:

• Establish the global People Operations operating model across the employee lifecycle.
• Manage the activities of the People Operations and Talent Acquisition Operations teams.
• Establish service standards, escalation paths, operating rhythms, and ownership models.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, and background checks.
• Improve the consistency, quality, and equity of the employee experience across U.S. and international processes.
• Build scalable documentation, self-service resources, controls, and standard operating procedures.
• Manage key People Operations vendors and partnerships.
• Serve as an escalation point for complex People Operations issues.
• Establish the operating model for Talent Acquisition Operations.
• Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity.
• Establish clear ownership and service standards across recruiting operations.
• Identify opportunities to improve recruiting workflows.
• Support scalable recruiting programs, vendor management, executive recruiting operations, and contingent recruiting processes.
• Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements.
• Partner with the Director, People Programs, Systems & Analytics to maintain an integrated roadmap.
• Translate operational pain points and stakeholder needs into clear requirements.
• Jointly define operating metrics, service-level expectations, and success measures.
• Ensure new systems, workflows, programs, and automation are operationally sound.
• Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI.
• Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors.
• Lead change adoption for operational changes.
• Bring structure to ambiguous work and make practical decisions.
• Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions.
• Build strong relationships with business leaders and managers.

Experience:

• Thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
• Ability to create clarity in complex environments.
• Comfortable making decisions with incomplete ownership, process, or information.
• Understanding of the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.
• Hands-on enough to understand how work gets done and strategic enough to build a model that scales.
• Ability to build trust through sound judgment, transparency, follow-through, and respect for confidential information.
• Collaborative and pragmatic with a strong instinct for root-cause analysis and continuous improvement.
• Committed to creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners.

Salary and Perks:

Pay range: $163K - $263K

• Restricted Stock Units (RSUs)
• Health, vision, and dental insurance
• Mental health benefits

About LaunchDarkly:

LaunchDarkly allows teams to manage product features.