Head of People Operations & Global Talent Acquisition

Cervin; United States, Northern America, Americas; Presencial; USD 163.000 - 224.000; Jornada completa

Descripción de la vacante

LaunchDarkly is seeking a Director of People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition across the employee and candidate lifecycles. You will partner with senior leaders to translate priorities into scalable processes, clear ownership, strong controls, and a reliable operating rhythm.

You will oversee global operations, drive governance, leverage data, and build programs with a focus on experience, compliance,

Formación

• You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
• You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete.
• You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.
• You are hands-on enough to understand how work gets done and strategic enough to build a model that scales.
• You build trust through sound judgment, transparency, follow-through, and respect for confidential information.
• You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement.
• You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners.

Responsabilidades

• Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
• Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
• Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
• Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
• Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.
• Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy.
• Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations.
• Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk.

Descripción del empleo

LaunchDarkly is seeking a Director of People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition across the employee and candidate lifecycles. You will partner with senior leaders to translate priorities into scalable processes, clear ownership, strong controls, and a reliable operating rhythm.

You will oversee global operations, drive governance, leverage data, and build programs with a focus on experience, compliance,