Global People Operations Leader

Taptap Send; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Taptap Send in New York, NY is seeking a Senior People Operations Manager to join our People team as a hands-on operator. You’ll own work from strategy through execution, establishing employment infrastructure in new markets and handling sensitive employee matters to scale our cross-border team.

You’ll lead employee relations, set up payroll and contracts in multiple jurisdictions, automate core People Ops processes, maintain data accuracy, and collaborate with Legal and other functions to

Qualifications

• 8+ years in People Ops, HR, or a comparable operational role.
• Hands-on experience managing employee relations cases and performance processes.
• Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance.
• Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once.
• Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort.
• AI-native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual.
• Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care.

Responsibilities

• Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
• Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
• Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
• Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
• Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
• Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
• Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

Skills

People Ops

Employee relations

HR operations

Multi-country setup

Data & systems

AI tools

Stakeholder management

Communication

Job description

Taptap Send in New York, NY is seeking a Senior People Operations Manager to join our People team as a hands-on operator. You’ll own work from strategy through execution, establishing employment infrastructure in new markets and handling sensitive employee matters to scale our cross-border team.

You’ll lead employee relations, set up payroll and contracts in multiple jurisdictions, automate core People Ops processes, maintain data accuracy, and collaborate with Legal and other functions to