Senior People Operations Manager

Taptap Send; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Taptap Send in New York, NY is seeking a Senior People Operations Manager to join our People team as a hands-on operator. You’ll own work from strategy through execution, establishing employment infrastructure in new markets and handling sensitive employee matters to scale our cross-border team.

You’ll lead employee relations, set up payroll and contracts in multiple jurisdictions, automate core People Ops processes, maintain data accuracy, and collaborate with Legal and other functions to

Qualifications

• 8+ years in People Ops, HR, or a comparable operational role.
• Hands-on experience managing employee relations cases and performance processes.
• Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance.
• Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once.
• Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort.
• AI-native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual.
• Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care.

Responsibilities

• Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
• Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
• Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
• Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
• Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
• Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
• Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

Skills

People Ops

Employee relations

HR operations

Multi-country setup

Data & systems

AI tools

Stakeholder management

Communication

Job description

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.

About Us

We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.

Here’s a Little More

• Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)
• Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more
• Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission
• Truly global team - 250+ people, 50+ nationalities, 50+ languages
• Guided by our values - ownership, impact, humility, and heart - in deed, not just word

About The Role

Taptap Send is looking for a Senior People Operations Manager to join our People team in a high-impact individual contributor role. We're looking for a hands‑on operator who enjoys solving complex operational challenges, leading employee relations, enabling expansion into new markets, and building scalable people processes that support our global growth. You'll own work from strategy through execution, whether that's establishing employment infrastructure in a new country, navigating sensitive employee matters, or improving and automating core People Operations processes. This is an opportunity for someone who combines operational excellence with a continuous improvement mindset and wants to have a tangible impact on how our people function scales internationally.

What You’ll Do

• Own the employee relations function, including sensitive cases, performance processes, and investigations, working closely with Legal
• Lead the set-up of employment in new jurisdictions; from entity and payroll establishment to contracts, benefits, and local compliance; so TTS can hire cleanly in new markets
• Automate and run core People Ops processes, building payroll into a streamlined, automated operation across markets alongside onboarding, offboarding, and contractor management
• Own multi-country employment compliance, keeping TTS aligned with local labour law as we operate and expand across markets
• Deliver discrete People Ops projects end to end, scoping, driving, and landing improvements to how the function runs
• Automate and streamline manual workflows, partnering with the wider team to reduce operational load and improve accuracy
• Maintain accurate people data and reporting, supporting headcount, attrition, and compliance tracking

What You’ll Need

• At least 8 years in People Ops, HR, or a comparable operational role, ideally in a fast-growing, multi-country environment
• Hands‑on experience managing employee relations cases and performance processes, with strong judgement and discretion
• Track record of setting up or operating employment across multiple jurisdictions, payroll, contracts, benefits, and compliance
• Highly organised project owner, able to scope and land work independently and juggle multiple workstreams at once
• Comfortable with data and systems; you use tooling and automation to work faster and reduce manual effort
• AI‑native in your approach, you actively use AI tools to work smarter and automate what doesn’t need to be manual
• Excellent communication and stakeholder management skills; able to work across functions and handle sensitive matters with care

Also you are

• Outgoing — you love speaking to people and enjoy building meaningful relationships
• Execution Oriented — we have an ‘impact first’ philosophy and a lot to get done. You should be able to take an idea to implementation
• Mission Oriented — you are passionate about working for a net positive organisation / tech for good
• Organised — you have a system for how you approach your work that can keep you on track in a scrappy startup environment
• Driven — you thrive in a fast-paced, target oriented company

Taptap Values

• Impact first
• Team next
• Accept reality
• Propose solutions
• Win with grit
• Be proactively candid, with yourself and others
• Love the particular
• Own it
• Create positive energy
• Maybe, even have fun

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All employment decisions are decided on the basis of qualifications, experience and business need. We strongly encourage applications who are members of underrepresented communities to apply. If you require reasonable adjustments to be made during the recruitment process, please do not hesitate to let us know. Any information you provide us in this respect will only be used to accommodate your requirements. Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.