Global People Operations Lead | Systems & Compliance

Cacheflow; Northern (KY); On-site; USD 100,000 - 150,000; Full time

Job summary

NetBox Labs is hiring a People Operations Manager to run the day to day operations behind a globally distributed team. We are 135 people across the US, UK, Canada, Australia, France, and Spain, and we are still growing.

Every hire, change, and exit creates a contract, a benefits enrollment, a system record, and a compliance obligation under that country's rules. This role owns that work, mostly in Justworks and Deel.

Qualifications

• 4+ years in people operations, ideally in a high growth software company under 500 people.
• Direct, hands on experience running people operations for a multi country workforce. UK and US required. Canada, EU, or APAC a strong plus.
• Benefits administration experience, including running a PEO or HRIS platform as the system of record. Justworks is a strong plus.
• Fluency with spreadsheets and HR data.
• Working fluency with AI tools in day to day operational work, with specific examples of what you automated or made faster.
• Follow through. Things you own do not fall through, and you close the loop without being asked.
• Excellent judgment with confidential information.
• Clear, direct written communication.

Responsibilities

• Own new hire setup end to end in Justworks, including onboarding records, tax setup, benefits enrollment, and systems access.
• Own exits end to end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal.
• Process every employee change, including comp, title, level, manager, location, and employment status, with clean documentation behind each one.
• Manage employment documentation, contracts, amendments, and letters across our US and international entities.
• Serve as first line support for employee questions on pay, benefits, leave, time off, and policy.
• Maintain and improve the people operations knowledge base and process documentation.
• Own the people compliance calendar across every country we operate in, including filings, registrations, statutory deadlines, and annual returns.
• Run the operational relationship with our EOR partners, including hires, changes, exits, invoicing, and issue resolution.
• Track country specific employment requirements, including statutory leave, notice, probation, and termination rules, and escalate to Legal where judgment is needed.
• Support new country openings end to end from the operational side, working with our EOR and legal partners.
• Serve as the operational point of contact for our EMEA and APAC employees.
• Keep employee records accurate, complete, and audit ready across every entity.
• Administer US and international benefits day to day, including enrollments, changes, terminations, invoicing, and vendor coordination.
• Execute open enrollment, from setup and communications through employee support and audit.
• Administer leaves of absence in coordination with our PEO, EOR, and Legal.
• Own data integrity in our HR system of record, including audits, permissions, workflows, and integrations.
• Execute our consolidation onto a single global system of record, partnering with the VP of People on sequencing.
• Build and maintain recurring people reporting, including headcount, attrition, and org data used by Finance and leadership.
• Maintain the level, band, and job architecture data behind our leveling and compensation framework, so the numbers leadership plans against hold up.
• Automate manual work. If a process runs on a spreadsheet and a calendar reminder, redesign it with the tools available, AI included.
• Use AI in the operational work you own, including drafting documentation and letters, summarizing country policy differences, auditing records against source systems, and first-pass reporting.
• Bring what works back to the People team as prompts, templates, and short walkthroughs, so the whole team gets faster.

Skills

People operations

Multi-country workforce

Justworks

AI in operations

Tools

Justworks

Deel

HRIS

Culture Amp

Carta

Ashby

Job description

NetBox Labs is hiring a People Operations Manager to run the day to day operations behind a globally distributed team. We are 135 people across the US, UK, Canada, Australia, France, and Spain, and we are still growing.

Every hire, change, and exit creates a contract, a benefits enrollment, a system record, and a compliance obligation under that country's rules. This role owns that work, mostly in Justworks and Deel.