Global PEO & Payroll Implementation Lead

Niural AI; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Niural AI is seeking a detail-oriented PEO Implementation Specialist in New York to guide clients through onboarding and setup of payroll, PEO, EOR, and contractor arrangements. You will own implementations from kickoff to go-live, coordinating internal teams to ensure a smooth transition and accurate data before launch.

As the primary client contact, you will manage timelines, gather required information, and communicate clearly with Sales, Customer Success, Payroll Operations, Benefits, Tax,

Qualifications

• 2+ years in implementation, onboarding, payroll, or client operations.
• Understanding of payroll onboarding and implementation workflows.
• Experience working with clients during onboarding.
• Ability to manage multiple projects and deadlines.
• Strong attention to detail and clear communication.

Responsibilities

• Own and manage client implementations from kickoff through go-live.
• Serve as the primary point of contact for clients during implementation.
• Collect and review required onboarding information, including company details, employee data, payroll history, tax information, benefits information, contractor details, entity details, and required documents.
• Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
• Track implementation milestones, deadlines, missing items, risks, and blockers.
• Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
• Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.
• Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.
• Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.
• Review client and employee data for accuracy before launch.
• Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.
• Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.
• Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.
• Document implementation notes, client setup details, risks, decisions, and internal handoff information.
• Conduct or support client handoff to Customer Success after implementation is complete.
• Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
• Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.
• Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.

Skills

Organization

Client communication

Attention to detail

Cross-functional collaboration

Process improvement

Multi-project management

Proactive problem solving

Tools

Payroll systems

HRIS platforms

Spreadsheets

Ticketing systems

Project management tools

Job description

Niural AI is seeking a detail-oriented PEO Implementation Specialist in New York to guide clients through onboarding and setup of payroll, PEO, EOR, and contractor arrangements. You will own implementations from kickoff to go-live, coordinating internal teams to ensure a smooth transition and accurate data before launch.

As the primary client contact, you will manage timelines, gather required information, and communicate clearly with Sales, Customer Success, Payroll Operations, Benefits, Tax,