PEO Implementation Specialist

Niural AI; New York (NY); Sur place; USD 60 000 - 85 000; Plein temps

Résumé du poste

Niural AI is seeking a detail-oriented PEO Implementation Specialist in New York to guide clients through onboarding and setup of payroll, PEO, EOR, and contractor arrangements. You will own implementations from kickoff to go-live, coordinating internal teams to ensure a smooth transition and accurate data before launch.

As the primary client contact, you will manage timelines, gather required information, and communicate clearly with Sales, Customer Success, Payroll Operations, Benefits, Tax,

Qualifications

• 2+ years in implementation, onboarding, payroll, or client operations.
• Understanding of payroll onboarding and implementation workflows.
• Experience working with clients during onboarding.
• Ability to manage multiple projects and deadlines.
• Strong attention to detail and clear communication.

Responsabilités

• Own and manage client implementations from kickoff through go-live.
• Serve as the primary point of contact for clients during implementation.
• Collect and review required onboarding information, including company details, employee data, payroll history, tax information, benefits information, contractor details, entity details, and required documents.
• Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
• Track implementation milestones, deadlines, missing items, risks, and blockers.
• Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
• Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.
• Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.
• Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.
• Review client and employee data for accuracy before launch.
• Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.
• Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.
• Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.
• Document implementation notes, client setup details, risks, decisions, and internal handoff information.
• Conduct or support client handoff to Customer Success after implementation is complete.
• Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
• Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.
• Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.

Connaissances

Organization

Client communication

Attention to detail

Cross-functional collaboration

Process improvement

Multi-project management

Proactive problem solving

Outils

Payroll systems

HRIS platforms

Spreadsheets

Ticketing systems

Project management tools

Description du poste

About Niural

Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR Global payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy.. We offer a collaborative, inclusive, and growth-oriented work environment.

Overview

• We are seeking a detail-oriented and client-focused PEO Implementation Specialist to support the onboarding and setup of new clients across Niural’s payroll, PEO, EOR, contractor, and Canada payroll
• This role is focused on guiding clients through implementation, collecting required information, coordinating internal setup tasks, and ensuring clients are ready for launch.
• The Implementation Specialist will work closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a smooth transition from signed client to active client.
• This role requires strong organization, clear communication, attention to detail, and the ability to manage multiple client implementations at once.
• Payroll, HRIS, PEO, EOR, or global payroll implementation experience preferred.

Key Responsibilities

• Own and manage client implementations from kickoff through go-live.
• Serve as the primary point of contact for clients during implementation.
• Collect and review required onboarding information, including company details, employee data, payroll history, tax information, benefits information, contractor details, entity details, and required documents.
• Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
• Track implementation milestones, deadlines, missing items, risks, and blockers.
• Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
• Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.
• Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.
• Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.
• Review client and employee data for accuracy before launch.
• Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.
• Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.
• Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.
• Document implementation notes, client setup details, risks, decisions, and internal handoff information.
• Conduct or support client handoff to Customer Success after implementation is complete.
• Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
• Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.
• Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.

About You

• You are highly organized and comfortable managing multiple client implementations at once.
• You enjoy working with clients and helping them through a structured onboarding process.
• You are detail-oriented and understand the importance of accurate setup before launch.
• You communicate clearly and professionally with both clients and internal teams.
• You are proactive about identifying missing information, risks, and blockers.
• You can follow a process while also adapting when client needs or timelines change.
• You are comfortable working cross-functionally with Payroll, Benefits, Tax, Global Operations, Engineering, Sales, and Customer Success.
• You enjoy improving workflows and helping build scalable implementation processes.

Requirements

• At least 2 years of experience in implementation, onboarding, payroll, HRIS, PEO, EOR, global payroll, or client operations.
• Strong understanding of payroll onboarding, employee data, payroll setup, and implementation workflows.
• Experience working directly with clients during onboarding or implementation.
• Ability to manage multiple projects, deadlines, and client timelines at once.
• Strong attention to detail and ability to review data for accuracy.Clear written and verbal communication skills.
• Experience working cross-functionally with internal operations, tax, benefits, engineering, sales, or customer success teams.
• Comfortable working with payroll systems, HRIS platforms, spreadsheets, ticketing systems, or project management tools.

Compensation

$60K - $85K