Global Payments Operations Change Lead

Bank of America Corporation; Charlotte (NC); On-site; USD 64,000 - 107,000; Full time

Benefits offered by this job

Discretionary incentive

Annual discretionary plan

Benefits eligible

Job summary

Bank of America is seeking a seasoned Project Manager for Global Payment Operations to lead medium to large projects with regional or national scope. You will drive policy changes, develop measurement criteria, and partner with senior leaders to implement strategic changes across multiple work streams.

You will coordinate cross-functional teams, manage scope, timelines and budgets, and ensure risks are identified and mitigated while maintaining strong relationships with stakeholders globally.

Qualifications

• Minimum of 5 years of experience delivering projects, production support activities and/or operations.
• Cross-functional with strong business analysis, problem solving and organizational skills.
• Excellent written and verbal communication skills; able to influence stakeholders.
• Experience connecting with diverse clients to understand future business needs.

Responsibilities

• Provide consulting expertise to operations and change initiatives, ensuring readiness.
• Drive the GPO roadmap to deliver unified processes across Centers of Excellence.
• Assess impact of new initiatives across the organization and globally.
• Act as primary point of contact for operations across multiple projects.
• Define business requirements and ensure design, implementation and integration meet standards.
• Create and maintain Jira stories and project documentation.

Skills

Stakeholder management

Communication

Project coordination

Requirements gathering

Problem solving

Change management

Agile / Jira

Attention to detail

Job description

Bank of America is seeking a seasoned Project Manager for Global Payment Operations to lead medium to large projects with regional or national scope. You will drive policy changes, develop measurement criteria, and partner with senior leaders to implement strategic changes across multiple work streams.

You will coordinate cross-functional teams, manage scope, timelines and budgets, and ensure risks are identified and mitigated while maintaining strong relationships with stakeholders globally.