Global Payments & Fraud Operations Lead

Cephas Consultancy Services Private Limited; Fort Worth (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Cephas Consultancy Services Private Limited in Fort Worth, Texas, United States, seeks a Payments Operations and Fraud Manager on a contractual basis. You will lead global fraud prevention, manage acquiring relationships, and oversee incident investigations, reporting, and regulatory communications.

The role focuses on Americas while coordinating with global teams. You will drive revenue retention and checkout improvements, monitor key payment metrics, and collaborate with engineering, product,

Qualifications

• 3+ years in payments, fraud, or financial operations (e.g., PSPs, schemes, or retail payments functions).
• Proven fraud management experience in the Americas.
• Hands-on experience managing payment issues, incidents, and operational processes.
• Strong understanding of the card payments lifecycle (authorisation, authentication, settlement, chargebacks, fraud).
• Experience working with global, cross-regional teams.
• Experience working with PSPs, acquirers, or fraud tools (e.g. Cybersource, Worldpay, SAP).
• Experience in e-commerce or multi-channel payments environments.
• Experience with Adobe Commerce is advantageous.
• Experience in payments optimisation and performance improvements.
• Understanding of PCI DSS and regulatory requirements.

Responsibilities

• Act as primary contact for payment-related queries, coordinating investigation and resolution across internal teams, PSPs, and acquirers globally, with focus on Americas.
• Manage and prioritise payment queries from regional teams, ensuring timely resolution and clear communication.
• Lead incident management, including root cause analysis, reporting, and preventative actions.
• Lead fraud investigations and root cause analysis, with reporting to stakeholders and regulators.
• Drive standardisation of processes and best practices across regions.

Skills

Payments

Fraud management

Stakeholder management

Cross-functional collaboration

PSPs & acquirers

Adobe Commerce

PCI DSS

Global / regional collaboration

Payments optimisation

Tools

Cybersource

Worldpay

SAP

Job description

Cephas Consultancy Services Private Limited in Fort Worth, Texas, United States, seeks a Payments Operations and Fraud Manager on a contractual basis. You will lead global fraud prevention, manage acquiring relationships, and oversee incident investigations, reporting, and regulatory communications.

The role focuses on Americas while coordinating with global teams. You will drive revenue retention and checkout improvements, monitor key payment metrics, and collaborate with engineering, product,