Global Patient Access & Operations Leader

Nichols College; Dudley (MA); On-site; USD 95,000 - 130,000; Full time

Job summary

Nichols College seeks an Administrative Manager for International Patient Services to oversee the IPC's operations, patient access, and care coordination for international patients. You will coordinate scheduling, financial clearance, and vendor relations while ensuring a compliant, high-quality experience.

The role partners with clinical departments, insurers, embassies, and sponsors to optimize patient flow and outcomes.

Qualifications

• Bachelor’s Degree in Healthcare Administration or related field required.
• Master’s Degree in Healthcare Administration, Public Health, or related field preferred.

Responsibilities

• Lead and coordinate day-to-day operations of the International Patient Center (IPC).
• Oversee patient intake, registration, scheduling, and care coordination for international patients.
• Develop and implement operational policies and service standards to ensure high-quality patient experience.
• Manage IPC staff including recruitment, onboarding, training, scheduling, and performance management.
• Collaborate with clinical departments, Patient Financial Services, interpreter services, and ancillary teams.
• Oversee international patient referral management, financial clearance, sponsorship verification, and medical record collection.
• Maintain relationships with international insurers, government sponsors, embassies, and global partners.
• Monitor performance metrics and identify opportunities for process improvement and growth.
• Ensure compliance with hospital policies, healthcare regulations, privacy, and accreditation standards.
• Resolve complex issues with professionalism and cultural sensitivity.
• Support initiatives to expand international patient volumes and global partnerships.

Skills

Leadership

Patient access

Care coordination

Project management

Communication

Stakeholder management

Organizational skills

Confidentiality

Analytical thinking

Multitasking

Education

Bachelor’s Degree in Healthcare Administration

Master’s Degree preferred

Tools

EHR systems

CRM systems

Microsoft Office

Job description

Nichols College seeks an Administrative Manager for International Patient Services to oversee the IPC's operations, patient access, and care coordination for international patients. You will coordinate scheduling, financial clearance, and vendor relations while ensuring a compliant, high-quality experience.

The role partners with clinical departments, insurers, embassies, and sponsors to optimize patient flow and outcomes.