Global Patient Services Manager

Massachusetts General Hospital; Massachusetts; On-site; USD 87,000 - 126,000; Full time

Job summary

Mass General Brigham's International Patient Center at Massachusetts General Hospital seeks a manager to oversee clinical operations for its full-service, multilingual office that assists international patients and families navigating care and logistics. The role ensures efficient administrative processes and supports senior leadership in achieving hospital goals.

The position involves supervising administrative staff, developing procedures, and ensuring compliance with healthcare regulations,

Qualifications

• Bachelor's degree in Healthcare Administration or related field required; Master's preferred.
• 5-7 years' experience in healthcare administration; 2-3 years in management/leadership.
• Experience supervising administrative staff and implementing policies in a hospital setting.

Responsibilities

• Supervise day-to-day administrative functions and office operations.
• Develop, implement, and monitor administrative procedures and policies to enhance efficiency.
• Oversee and manage administrative staff, including hiring, training, scheduling, and performance evaluations.
• Provide guidance and support to staff in resolving operational issues and ensuring adherence to hospital policies.
• Ensure administrative practices comply with hospital policies, healthcare regulations, and accreditation standards.
• Address and resolve complex administrative issues and patient concerns with professionalism and efficiency.

Skills

Leadership

Team management

Office software

EHR systems

Communication

Confidentiality

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree related field preferred

Tools

MS Office

EHR systems

Job description

Mass General Brigham's International Patient Center at Massachusetts General Hospital seeks a manager to oversee clinical operations for its full-service, multilingual office that assists international patients and families navigating care and logistics. The role ensures efficient administrative processes and supports senior leadership in achieving hospital goals.

The position involves supervising administrative staff, developing procedures, and ensuring compliance with healthcare regulations,