Global Parts Sales Specialist – 24/7 Support

Durr CTS Inc; De Pere (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Durr CTS Inc. is seeking a Parts Sales Specialist to manage parts sales, sourcing, and shipping for customers worldwide on a time-critical basis. You will work with CTS management and technical staff to identify critical parts and maintain inventory and pricing levels.

The role focuses on building customer relationships, identifying parts needs, and supporting growth of our customer service business with global reach.

Qualifications

• 2+ years of experience in part/service sales, or a related industrial role.
• Strong communication and customer relationship skills.
• Ability to understand and discuss basic technical information.
• Proficiency with Microsoft Office and CRM tools.
• Experience with SAP is a plus.
• Experience with industrial or environmental equipment preferred
• Familiarity with part programs and/or service agreements preferred

Responsibilities

• Process parts orders, quotations, and requests for customers worldwide.
• Identify parts needs and drive sales through relationship management and follow-up.
• Review service reports and maintenance records to define scope before proposals.
• Analyze engineering files to determine obsolescence or upgrades.
• Follow up on service leads, inspections, and technician recommendations.
• Maintain CRM records and pricing terms.
• Negotiate prices and terms of sales.
• Coordinate with operations and technical teams for pricing and scope.
• Support customer satisfaction and contract renewals.
• Provide 24/7 customer support on a rotating basis

Skills

Communication skills

Customer relationships

Technical understanding

Tools

Microsoft Office

CRM tools

SAP

Job description

Durr CTS Inc. is seeking a Parts Sales Specialist to manage parts sales, sourcing, and shipping for customers worldwide on a time-critical basis. You will work with CTS management and technical staff to identify critical parts and maintain inventory and pricing levels.

The role focuses on building customer relationships, identifying parts needs, and supporting growth of our customer service business with global reach.