Parts Service Specialist

Durr CTS Inc; De Pere (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Durr CTS Inc. is seeking a Parts Sales Specialist to manage parts sales, sourcing, and shipping for customers worldwide on a time-critical basis. You will work with CTS management and technical staff to identify critical parts and maintain inventory and pricing levels.

The role focuses on building customer relationships, identifying parts needs, and supporting growth of our customer service business with global reach.

Qualifications

• 2+ years of experience in part/service sales, or a related industrial role.
• Strong communication and customer relationship skills.
• Ability to understand and discuss basic technical information.
• Proficiency with Microsoft Office and CRM tools.
• Experience with SAP is a plus.
• Experience with industrial or environmental equipment preferred
• Familiarity with part programs and/or service agreements preferred

Responsibilities

• Process parts orders, quotations, and requests for customers worldwide.
• Identify parts needs and drive sales through relationship management and follow-up.
• Review service reports and maintenance records to define scope before proposals.
• Analyze engineering files to determine obsolescence or upgrades.
• Follow up on service leads, inspections, and technician recommendations.
• Maintain CRM records and pricing terms.
• Negotiate prices and terms of sales.
• Coordinate with operations and technical teams for pricing and scope.
• Support customer satisfaction and contract renewals.
• Provide 24/7 customer support on a rotating basis

Skills

Communication skills

Customer relationships

Technical understanding

Tools

Microsoft Office

CRM tools

SAP

Job description

• Employee Type Full Time – 40 hours

Contact information

• Name CTS Human Resources
• Phone [phone]
• Email [e-mail]

Description

Durr CTS (Clean Technology Systems) develops advanced environmental technologies to make industrial production cleaner, safer, and more efficient. Across all our product lines, Durr CTS offers responsive, local, and skilled service teams, delivering customer-focused support in maintenance, troubleshooting, spare parts, and plant modifications.

Since November 1st, 2025, Durr CTS has operated independently, with 1,300 employees across 12 countries. We provide reliable and innovative environmental technology solutions, helping customers worldwide meet their regulatory and sustainability goals.

• Air Pollution Control: thermal oxidation, sorptive processes, particulate matter separation
• Noise Abatement: Silencer products, filtration, gas turbine inlet and exhaust systems by Durr Universal
• Decentral Power Generation: Organic Rankine Cycle systems with Cyplan® ORC

We serve a wide range of industries, including chemical, pharmaceutical, food, automotive, energy, surface coating, and many more, providing tailored solutions that help customers meet environmental regulations, reduce emissions, ensure operational reliability, and improve sustainability.

Overview

The Parts Sales Specialist is responsible for parts sales, sourcing, and shipping of parts for customers worldwide on a time-critical basis. Work with CTS management and technical staff to determine critical parts, as well as maintain and/or monitor appropriate inventory and pricing levels.

This role focuses on building customer relationships, identifying parts needs, and supporting the growth of our customer service business.

Key Responsibilities

• Through daily communication with customers and internal departments, this person will process parts orders, generate quotations, and miscellaneous requests for customers worldwide.
• Proactively identify customer parts needs, recommend and propose replacement parts and other service products, drive sales through relationship management and consistent follow-up.
• Review historical service reports, technician notes, and prior maintenance records to help determine the appropriate scope of work before preparing a proposal.
• Research engineering job files, analyze prints, bills of material and determine if part requested is obsolete or if the customer needs an upgrade or modification.
• Follow up on service leads, inspections, and technician recommendations.
• Maintain accurate records in the CRM system.
• Quote prices, credit terms and other bid specifications. Negotiate prices and terms of sales.
• Work closely with service operations and technical teams to ensure proper pricing and scope for all parts/service offerings.
• Support customer satisfaction and help drive contract renewals
• Provide 24/7 customer support on a rotating basis

Candidate Requirements

• 2+ years of experience in part/service sales, or a related industrial role.
• Strong communication and customer relationship skills.
• Ability to understand and discuss basic technical information.
• Proficiency with Microsoft Office and CRM tools.
• Experience with SAP is a plus.
• Experience with industrial or environmental equipment preferred
• Familiarity with part programs and/or service agreements preferred

Durr CTS Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We maintain a drug-free workplace and perform pre-employment drug and alcohol testing.

Note to all Staffing Agencies: Durr CTS Inc. has a team of dedicated Human Resources professionals who are responsible for all hiring needs. Our practice is to partner and work with our approved vendors on an as-needed basis. We do not accept resumes from agencies that are not on our preferred vendor list and have not signed our Recruiting and Permanent Placement Contract. Any resumes submitted from unapproved vendors will be considered unsolicited, and Durr CTS Inc. will not be obligated to pay a referral fee.