Global Partner Strategy & Operations Leader (AI-Enabled)

Genesys; Northern (KY); Hybrid; USD 189,000 - 332,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedule

Work from home opportunities

401(k) matching

Open PTO

Adoption Assistance

Fertility benefits

Job summary

Genesys seeks a Senior Director, Global Partner Strategy, Programs & Operations to lead global partner programs and the annual strategy across a matrixed organization. You will shape incentives, governance, and cross‑functional alignment with executive stakeholders.

You will oversee Manila-based teams and a global partner operations function, balancing hands‑on execution with building scalable programs and driving measurable outcomes.

Qualifications

• Bachelor's degree is required; MBA or equivalent experience preferred.
• 15+ years of senior leadership experience in the channel partner space within a complex enterprise technology environment.
• Track record designing, executing, and scaling global partner programs (tiering, incentives, enablement).
• Experience leading SMEs and program owners in a matrixed organization.

Responsibilities

• Lead Strategy & Program Leadership for global partner programs and annual strategy.
• Oversee incentives, governance, and tier maintenance across partner types.
• Drive annual partner strategy aligned to growth objectives and GTM priorities.
• Ensure execution roadmaps translate strategic objectives with measurable KPIs.
• Manage cross-functional alignment with Sales, Marketing, Revenue Intelligence, Finance, and Operations.
• Lead the Manila-based partner support and operations teams and optimize regional coverage.

Skills

Strategic leadership

Program design

Analytics

Cross-functional collaboration

Executive communication

Change management

Education

Bachelor's degree

MBA or equivalent

Tools

Salesforce

Partner Stack

Job description

Genesys seeks a Senior Director, Global Partner Strategy, Programs & Operations to lead global partner programs and the annual strategy across a matrixed organization. You will shape incentives, governance, and cross‑functional alignment with executive stakeholders.

You will oversee Manila-based teams and a global partner operations function, balancing hands‑on execution with building scalable programs and driving measurable outcomes.