Global Partner Solutions Manager

NRG Energy; Lindon (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid holidays

Mac or PC choice

Employee discounts on smart home

Casual dress code

Onsite gym

Onsite health clinic

Medical/dental/vision/life coverage

Job summary

Vivint in Lindon, Utah seeks a Manager of Customer Solutions Partner Management to lead international contact center partnerships, drive performance, and elevate customer outcomes through data-driven strategies and strong leadership.

The role requires building trust with partner sites, coaching leaders, and delivering growth through improved resolution, experience, and revenue generation across 24/7 operations.

Qualifications

• Demonstrated history of delivering business and financial results through individual efforts and collaborative teamwork.
• Demonstrated Leadership skills with proven ability to influence outside of your direct control.
• Project Management experience and skillset.
• Superior interpersonal and communication skills.
• Excellent time management skills.
• Ability to think strategically and utilize strong creative problem-solving skills.

Responsibilities

• Develops and manages the business relationships with our contact center partners (international travel will be required)
• Ensures partner compliance with strategies, tactics, objectives and initiatives
• Build and maintain strong strategic relationships with assigned partner sites, ensuring alignment, trust, accountability, and consistent execution.
• Partner with site leadership to identify performance gaps, create action plans, and drive measurable improvement.
• Lead regular business reviews with partner sites focused on performance trends, operational priorities, risks, and opportunities.
• Develop and execute strategies that improve customer outcomes, operational efficiency, revenue performance, and partner consistency.
• Coach and develop the next level of leaders by helping supervisors and managers improve their leadership capability, business acumen, and execution discipline.
• Drive accountability across partner teams by setting clear expectations, following up on commitments, and ensuring progress against priorities.
• Identify root causes of operational issues and lead cross-functional problem-solving efforts to improve long- term performance.
• Influence internal and external stakeholders to align on priorities, remove barriers, and support department goals.

Skills

Leadership

Strategic thinking

Project management

Data-driven

Executive communication

Time management

Interpersonal skills

Microsoft Office

Education

Bachelor's degree or equivalent work experience

Job description

Vivint in Lindon, Utah seeks a Manager of Customer Solutions Partner Management to lead international contact center partnerships, drive performance, and elevate customer outcomes through data-driven strategies and strong leadership.

The role requires building trust with partner sites, coaching leaders, and delivering growth through improved resolution, experience, and revenue generation across 24/7 operations.