Global Partner Process Architect & AI Automation Leader

Delinea; Northern (KY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Healthcare benefits

Bonus program

Pension matching

Life insurance

Employee assistance program

Paid time off

Job summary

Delinea seeks a Principal, Global Partner Process Architect to own and optimize partner transactional processes across the portal, lead routing, MDF, and automation. You will collaborate with Sales Processes and Partner Ecosystem teams to align design with strategy and drive frictionless partner engagements.

The role emphasizes KPI tracking, vendor evaluations, and UAT for partner-facing systems, with a focus on scalable, secure operations in a global context.

Qualifications

• 6+ years in Partner Operations, Channel Operations, or Sales Operations, with direct experience owning partner-facing systems or processes.

Responsibilities

• Own end-to-end configuration and continuous improvement of the partner portal, ensuring it reflects current process, policy, and program requirements.
• Own the teaming process, ensuring clear, fast, and fair rules of engagement between partners and internal sales teams.
• Own the deal registration process, including submission workflows, approval SLAs, conflict resolution, and audit trail integrity.
• Own partner lead flow processes, ensuring leads are routed, tracked, and actioned promptly and transparently.
• Own MDF (Market Development Fund) administration processes, ensuring accurate tracking, approvals, and reconciliation.
• Continuously identify friction points in the partner transactional experience through direct partner feedback, internal stakeholder input, and process data.
• Build and maintain a rolling automation/AI roadmap for partner processes, prioritized by partner and business impact.
• Define requirements and participate in vendor evaluations for partner portal/PRM technology and related tooling.
• Translate partner process needs into clear, prioritized requirements for internal IT/Business Systems teams.
• Partner with IT on UAT and release validation for partner-facing system changes.
• Work closely with the Director of Partner Operations, VP of Partner Experience, and SVP of Partner Ecosystem to ensure process design reflects partner program strategy and commitments.
• Partner with the Director of Sales Processes and fellow GPOs to ensure partner processes integrate cleanly with CPQ, prospecting, and order management workflows.
• Represent the voice of the partner in cross-functional planning and prioritization discussions.

Skills

Cross-functional collaboration

Education

Bachelor's degree

Tools

PRM/partner portal platforms

Channelscaler

MDF administration tools

Job description

Delinea seeks a Principal, Global Partner Process Architect to own and optimize partner transactional processes across the portal, lead routing, MDF, and automation. You will collaborate with Sales Processes and Partner Ecosystem teams to align design with strategy and drive frictionless partner engagements.

The role emphasizes KPI tracking, vendor evaluations, and UAT for partner-facing systems, with a focus on scalable, secure operations in a global context.