Global Partner Experience Ops Specialist

Crystal Equation; Menlo Park (CA); Vor Ort; USD 45.000 - 52.000; Teilzeit

Benefits dieser Stelle

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Zusammenfassung

Crystal Equation Corporation is hiring an Onsite Operational Support CW III to deliver high‑touch global partner support. You will investigate and resolve complex issues, coordinate with internal teams, and contribute to continuous improvement of workflows and knowledge resources.

Ideal candidates have 3+ years in operations or customer support, strong problem-solving abilities, and excellent written English. This role is onsite with full benefits and a pay range of $33–$38 per hour.

Qualifikationen

• 3+ years in operations, customer support, technical support, or account/partner management.
• Proven track record resolving complex issues with timely solutions.
• Experience in global, cross-cultural collaboration environments.

Aufgaben

• Provide high-touch support across two assigned channels, resolving and case-managing partner issues to resolution.
• Troubleshoot complex issues using root cause analysis and systematic approaches.
• Coordinate with cross-functional teams during high-priority incidents and follow escalation pathways.
• Support investigation and resolution of complex operational issues across multiple internal tools and systems.
• Respond to partner inquiries about product features, bugs, and operational issues.
• Identify trends and communicate actionable feedback.
• Contribute to support workflow improvements and knowledge resources.
• Train new employees on current workflows and processes.

Kenntnisse

Analytical thinking

Root-cause analysis

Written communication

Cross-functional collaboration

Organizational skills

Problem solving

Communication templates

Tools

Internal tools

Jobbeschreibung

Crystal Equation Corporation is hiring an Onsite Operational Support CW III to deliver high‑touch global partner support. You will investigate and resolve complex issues, coordinate with internal teams, and contribute to continuous improvement of workflows and knowledge resources.

Ideal candidates have 3+ years in operations or customer support, strong problem-solving abilities, and excellent written English. This role is onsite with full benefits and a pay range of $33–$38 per hour.