Global OTA Payments Leader: Strategy, Scale & Optimization

Vio; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Viowe is seeking a Head of Payments to lead our OTA payments strategy, multi-rail expansion, and MOR operations as we scale toward €1B+ in volume. You will own payments strategy, execution, and cross‑functional leadership to improve acceptance, lower costs, and align with product roadmaps across checkout and monetisation.

This senior role demands deep payments expertise, a data‑driven approach, and ROI focus to drive unit economics, compliance, and scalable processes.

Responsibilities

• Define payments strategy and build the 2026–2027 payments roadmap aligned with expansion plans.
• Design and manage a portfolio approach, including market prioritization and local acquiring expansion in priority growth markets.
• Own commercials end-to-end: pricing negotiation across processing, FX, disputes/refunds, settlement currencies, and SLAs.
• Partner closely with the Checkout/Monetisation Product Lead to align the payments roadmap with checkout conversion goals, localisation and payment method strategy, authentication decisions (3DS/SCA), and rollout plan.
• Establish and run a regular payments performance cadence (dashboards, issues, experiments, outcomes).
• Run structured optimisation loop through issuer pattern analysis, soft/hard decline strategy, 3DS/SCA strategy, retries, and failover.
• Improve unit economics by separating and optimising cost drivers: scheme/interchange, PSP/acquirer markup, FX, disputes/refunds, and fraud.
• Define the “primitives” for multi-PSP

Job description

Viowe is seeking a Head of Payments to lead our OTA payments strategy, multi-rail expansion, and MOR operations as we scale toward €1B+ in volume. You will own payments strategy, execution, and cross‑functional leadership to improve acceptance, lower costs, and align with product roadmaps across checkout and monetisation.

This senior role demands deep payments expertise, a data‑driven approach, and ROI focus to drive unit economics, compliance, and scalable processes.