Global Order & SAP Support Specialist

Novonesis; New Berlin (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) with up to a 9% company contrib

Vacation time: minimum 3 weeks + 12+1?

Health, Dental, Vision & Life insured

HSA option with employer contribution

Employee Assistance Program

Parental leave

Tuition reimbursement

All benefits begin on your first day

Job summary

Novonesis, based in Wisconsin, is seeking a Customer Service Associate to manage domestic and international orders, process documentation in SAP, and ensure on-time deliveries. You will liaise with Supply, Sales, Shipping, and Warehouse teams to resolve issues and maintain accurate order records.

The role emphasizes accuracy, responsiveness, and professionalism, with strong English communication and teamwork essential for multitasking across multiple systems.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Professional written and verbal communication skills in English.
• Ability to work independently and as part of a team with strong accountability and sense of urgency.
• Ability to multitask and work with multiple systems and dual monitors.
• Working knowledge of Microsoft Office and SAP (or similar ERP systems).
• Basic understanding of logistics and manufacturing processes.
• Ability to perform calculations and conversions (e.g. pricing, units, quantities).

Responsibilities

• Processing domestic and international customer orders in SAP, ensuring accuracy in pricing, availability, and delivery requirements
• Coordinating with Supply, Sales, and Shipping to resolve product availability or delivery issues
• Creating deliveries and supporting warehouse and shipping teams within agreed timeframes
• Supporting customer service requests and complaints, including documentation, SAP case creation, and return shipments
• Providing high‑quality customer support via phone and email, troubleshooting issues and proposing solutions
• Running daily reports and applying double‑check processes to ensure on‑time delivery and order accuracy
• Maintaining accurate customer master data in SAP
• Supporting department goals, KPIs, and continuous improvement initiatives

Skills

Customer service

English communication

Multitasking

Team collaboration

Pricing calculations

Problem solving

Data entry accuracy

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

ERP systems

Job description

Novonesis, based in Wisconsin, is seeking a Customer Service Associate to manage domestic and international orders, process documentation in SAP, and ensure on-time deliveries. You will liaise with Supply, Sales, Shipping, and Warehouse teams to resolve issues and maintain accurate order records.

The role emphasizes accuracy, responsiveness, and professionalism, with strong English communication and teamwork essential for multitasking across multiple systems.