Global Order Fulfillment & Data Integrity Pro

BIC; Norwalk (CT); On-site; USD 52,000 - 70,000; Full time

Job summary

BIC World in Norwalk, CT is seeking a Customer Fulfillment Representative to support the end-to-end order fulfillment process and back-end operations. You will help ensure orders are accurately processed, fulfilled, and delivered efficiently.

You will work closely with Customer Care, Sales, Supply & Demand Planning, Distribution, Credit, Pricing, EDI/IT, and other internal partners to resolve order issues and maintain accurate customer and product data in a fast-paced environment.

Qualifications

• College or university degree preferred; equivalent relevant experience may be considered.
• 1-3 years of experience in Customer Service or Order Management preferred.
• Strong attention to detail and accuracy; able to manage multiple priorities.

Responsibilities

• Process and maintain customer orders in JDE and related systems; monitor order status and resolve fulfillment issues.
• Maintain customer and master data across applicable systems; ensure accuracy of pricing, shipping, and billing info.
• Process approved manual orders, no-charge orders, and promotional transactions per policies.
• Review order, shipment, EDI, pricing, and invoice data to identify discrepancies and resolve issues.
• Support fulfillment reporting, scorecards, testing, process improvements, and documentation.
• Collaborate with Customer Care, Supply Chain, Sales, Distribution, Credit, Pricing, IT to move orders through order-to-cash.

Skills

Order management

ERP systems

EDI

Customer data management

Attention to detail

Organizational skills

Problem solving

Communication

Cross-functional collaboration

Independent work

Microsoft Office

Education

Bachelor's degree preferred

Tools

JDE

EDI

Customer portals

Job description

BIC World in Norwalk, CT is seeking a Customer Fulfillment Representative to support the end-to-end order fulfillment process and back-end operations. You will help ensure orders are accurately processed, fulfilled, and delivered efficiently.

You will work closely with Customer Care, Sales, Supply & Demand Planning, Distribution, Credit, Pricing, EDI/IT, and other internal partners to resolve order issues and maintain accurate customer and product data in a fast-paced environment.