Customer Care Transformation Leader

BIC; Norwalk (CT); Hybrid; USD 140,000 - 190,000; Full time

Job summary

BIC World in Norwalk, CT, is seeking a seasoned Customer Care Manager to drive transformation, accelerate continuous improvement, and lead a high-performing team across Sales, Supply Chain, Finance, Marketing, IT, and more.

The role balances day-to-day order management excellence with change management, people development, and customer advocacy in a hybrid work model designed to optimize OTIF and service levels.

Qualifications

• Bachelor's degree or equivalent combination of education and experience; management or supervisory certification is a plus.

Responsibilities

• Lead and develop the Customer Care team with accountability for performance, training, cross-training, and succession planning.

Skills

People leadership

Change management

Analytical skills

Cross-functional collab

Communication skills

Problem solving

Decision making

Leadership

Education

Bachelor's degree

Tools

JDE

EDI

BI

WMS

Microsoft Office

Job description

BIC World in Norwalk, CT, is seeking a seasoned Customer Care Manager to drive transformation, accelerate continuous improvement, and lead a high-performing team across Sales, Supply Chain, Finance, Marketing, IT, and more.

The role balances day-to-day order management excellence with change management, people development, and customer advocacy in a hybrid work model designed to optimize OTIF and service levels.