Global Order & Account Specialist

Specialty powders; Nome (TX); On-site; USD 52,000 - 64,000; Full time

Job summary

Specialty powders is seeking an Account Specialist to serve as a key liaison between customers and internal teams in Texas. You will manage customer accounts, process orders, ensure product availability, and coordinate delivery and invoicing to support a seamless OTC process.

The role requires strong organizational skills, attention to detail, and a broad understanding of manufacturing, logistics, and business systems.

Qualifications

• Associate degree or higher preferred.
• 1-2 years in Customer Service, Supply Chain, or Order Management.
• Proficient in Excel, Word, Outlook, and Teams.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• Experience with SAP or ERP systems is a plus.

Responsibilities

• Respond to customer inquiries professionally and timely.
• Process orders and coordinate fulfillment to ensure on-time delivery.
• Maintain accurate customer master data in ERP systems.
• Collaborate with Sales, Planning, Supply Chain, Finance, and Operations.
• Identify and address process gaps; contribute to continuous improvement.
• Provide backup support across business segments during peak times.
• Support order-to-cash processes and resolve issues related to fulfillment, invoicing.
• Maintain strong relationships with customers and internal stakeholders.
• Ensure compliance with company policies and quality standards.

Skills

Customer service

Order management

Supply chain

Attention to detail

Communication

Time management

Problem solving

Education

Associate degree

Bachelor's degree

Tools

SAP

ERP systems

Microsoft Office

Job description

Specialty powders is seeking an Account Specialist to serve as a key liaison between customers and internal teams in Texas. You will manage customer accounts, process orders, ensure product availability, and coordinate delivery and invoicing to support a seamless OTC process.

The role requires strong organizational skills, attention to detail, and a broad understanding of manufacturing, logistics, and business systems.