Customer Service Account Specialist

Chemsolv, Inc.; Roanoke (VA); Presencial; USD 29.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-Paid Short-Term & Long-Term –/

Personal Days / Paid Time Off

Stable, Family-Owned & Operated

Growth Opportunities Within the Org

Descripción de la vacante

Chemsolv, Inc. is seeking a Customer Care Account Specialist in Roanoke, VA to coordinate orders from receipt to delivery and provide outstanding service. You will manage communications with customers, suppliers, and carriers and maintain accurate order documentation.

The role requires at least 1 year of customer service and data entry experience, strong organizational skills, and proficiency with Microsoft Office. A rotating on-call schedule is included and benefits are offered.

Formación

• Minimum 1 year of customer service and data entry experience.
• Excellent organization and attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to manage multiple priorities under pressure.
• Strong verbal and written communication skills.

Responsabilidades

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems while preparing and providing required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly to customer needs.
• Monitor and manage back orders, proactively communicating delays and coordinating solutions with multiple departments.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, scheduling carriers, and resolving transportation issues.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and administrative requests.
• Answer and direct incoming phone calls professionally and efficiently.
• Develop and maintain knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in a rotating on-call schedule to support after-hours customer and carrier needs.

Conocimientos

Customer service

Data entry

Microsoft Office

Organization

Communication

Educación

High School Diploma or GED

Herramientas

Datacor/Oracle/JD Edwards or SAP

Descripción del empleo

• Location 1111 Industry Avenue Southeast,Roanoke, VA, 24013,United States
• Base Pay $21.00 - $26.00 / Hour
• Job Category customer care, account representative
• Employee Type FT Non-Exempt

Contact information

• Phone [phone]
• Email [e-mail]

Join a Growing Family-Owned Company with Outstanding Benefits

We are a privately owned and growing chemical manufacturing company seeking a highly organized and customer-focused Customer Care Account Specialist to join our team. This position serves as the primary coordinator between customers, suppliers, carriers, and internal departments to ensure accurate, efficient, and timely order fulfillment. The Account Representative I manages purchase orders for commodity and specialty chemicals from receipt through delivery while providing exceptional customer service and logistics support.

Why Join Our Team?

We offer an excellent compensation and benefits package, including:

• Company-Paid Short-Term & Long-Term Disability
• Personal Days / Paid Time Off
• Stable, Family-Owned & Operated Company
• Growth Opportunities Within the Organization

Key Responsibilities

• Manage customer orders from receipt through delivery, ensuring accurate and timely processing.
• Enter and maintain order data within company systems while preparing and providing required customer documentation.
• Coordinate with customers, suppliers, carriers, and internal departments to ensure successful order fulfillment.
• Manage a high volume of emails and communications, prioritizing tasks and responding promptly to customer needs.
• Monitor and manage back orders, proactively communicating delays and coordinating solutions with multiple departments.
• Serve as a logistics coordinator by arranging shipments, obtaining freight quotes, scheduling carriers, and resolving transportation issues.
• Assist with onboarding new customer accounts and maintaining customer databases.
• Support the Sales Team with freight quotes, inventory checks, pricing updates, product information, and administrative requests.
• Answer and direct incoming phone calls professionally and efficiently.
• Develop and maintain knowledge of chemical products, industry terminology, vendor requirements, and transportation processes.
• Participate in a rotating on-call schedule to support after-hours customer and carrier needs.

Required Qualifications

• High School Diploma or GED.
• Minimum of 1 year of experience in customer service and data entry.
• Strong computer skills and proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications

• Associate or bachelor's degree.
• Experience in chemical distribution, logistics, or supply chain industries.
• Experience with Order Management Systems such as Datacor/Oracle/JD Edwards or SAP.
• Experience with Customer Relationship Management (CRM) systems.

Join a company that values teamwork, professional development, and long-term employee success. If you are detail-oriented, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you.