Global Ops Product & Service Delivery Leader

Equinix; Dallas (TX); Presencial; USD 103.000 - 155.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Descripción de la vacante

Equinix is seeking an Expert, Global Ops Product & Services - Service Delivery to drive readiness and lifecycle management across our global infrastructure portfolio. You will partner with Product, Engineering, Technology, and Operations teams to design, operationalize, govern, and sustain products and services at scale.

We value strong analytical thinking, stakeholder management, and the ability to translate complex requirements into practical solutions that drive measurable business outcomes

Formación

• Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus.
• Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence.
• Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle.
• Experience partnering with Product Management, Engineering, Technology, and Operations teams.
• Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management.

Responsabilidades

• Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services.
• Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models.
• Establish and maintain scalable operational processes, controls, procedures, and governance frameworks.
• Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence.
• Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle.
• Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives.
• Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance.
• Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement.
• Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities.
• Analyze operational and service delivery performance data to identify trends, risks, and opportunities.
• Define and track KPIs to measure service effectiveness, operational performance, and business outcomes.

Conocimientos

Stakeholder management

Communication skills

Project coordination

Operations analysis

Data-driven decision making

Change management

Lean Six Sigma

Agile

Problem solving

Educación

Bachelor's degree in Business, Information Systems, Engineering, or a related field

Descripción del empleo

Equinix is seeking an Expert, Global Ops Product & Services - Service Delivery to drive readiness and lifecycle management across our global infrastructure portfolio. You will partner with Product, Engineering, Technology, and Operations teams to design, operationalize, govern, and sustain products and services at scale.

We value strong analytical thinking, stakeholder management, and the ability to translate complex requirements into practical solutions that drive measurable business outcomes