Global Operations & Vendor Support Specialist

Pavion Corp; Odessa (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Comprehensive benefits package

Hourly pay $25-$30

Job summary

Pavion is seeking an Operations Support Associate to join our security business unit in the United States. You will handle invoicing, payments, records, and project support across Sedona, Vision, Concur, and MasterMind systems.

This role requires strong customer service and problem-solving skills, attention to detail, and the ability to work with vendors, subcontractors, and internal teams. We offer a comprehensive benefits package and a competitive hourly rate.

Qualifications

• High School Diploma required.
• 2+ years of Service Desk/Help Desk experience.
• 2+ years customer service experience.
• Some knowledge in IT.
• Ability to communicate technical information to non-technical employees.
• Process improvement mindset.
• Vendor relations experience.
• Basic knowledge of networking principles and operating systems.
• Strong time management and organizational skills.

Responsibilities

• Answer phone calls and redirect as necessary.
• Receive and file vendor invoices; process in Sedona after approval.
• Research tracking of items if packing slips are missing.
• Receive and file subcontractor invoices; process in Sedona after approval.
• Close inspection tickets performed by subcontractors.
• Process returns to vendors and re-receives; submit to Corporate for no-match.
• Research past due payment requests from subcontractors and vendors.
• Take phone payments from customers and forward to Corporate.
• Provide Home Depot phone sales with card payments.
• Track subcontractors' Certificates of Insurance and update as needed.
• Scan Emergency Notification Sheet and attach in Sedona.
• Print UPS mailing labels as needed.
• Assist with vehicle registrations tracking and renewals.
• Assist with Event Reports through MasterMind for customer.
• Assign new jobs in Sedona to Project Manager.
• Print new job contracts; scan to Sedona and file.
• Print permit applications for signature, then notarize and return.
• Submit monthly job progress billing to Corporate.

Skills

Problem-solving

Customer service

Communication of info

Time management

Interpersonal skills

Education

High School Diploma

Tools

Sedona

Vision

Concur

MasterMind

Job description

Pavion is seeking an Operations Support Associate to join our security business unit in the United States. You will handle invoicing, payments, records, and project support across Sedona, Vision, Concur, and MasterMind systems.

This role requires strong customer service and problem-solving skills, attention to detail, and the ability to work with vendors, subcontractors, and internal teams. We offer a comprehensive benefits package and a competitive hourly rate.